CITY COUNCIL REGULAR MEETING AGENDA PACKET

Statement of Work Page 4 of 10 Proprietary and Confidential INTRODUCTION OVERVIEW This Statement of Work (“SOW”) dated as of the last date of signature below sets forth the scope and definition of the project-based professional services (collectively, the “Professional Services”) to be provided by Accela, Inc., its affiliates and/or agents (“Accela”) for Pleasanton, CA (“Agency” or “Customer”). This SOW is issued pursuant to and governed by the terms and conditions of the Accela Consulting Services Policy found at www.accela.com/terms. In the event of a conflict between the SOW and the Agreement, the terms of the SOW shall prevail as to pricing, delivery dates, and description of the applicable Professional Services but will not prevail over, modify, or terminate any surviving provision of the Agreement. This SOW is effective as of the date that the SOW was last signed by the Customer and Accela (“SOW Effective Date”). Notwithstanding anything to the contrary, Accela is not assigning or licensing any intellectual property to the Customer under this SOW. SCOPE OF SERVICES Accela will provide services to the Agency for migrating the Accela on-premise Civic Platform instance to the Accela Cloud based on the materials provided by the Agency in the SaaS Migration Questionnaire. •Import/upgrade of MS SQL DBs (up to 3 environments: Development, Test, Production) •Assistance migrating 5 specific interfaces: o GIS with APO Sync o Credit Card Payment Adapter (Elavon Converge) o Tyler Munis o Digiplan o Selectron IVR •Migration of up to 50 SSRS reports •Upgrade EMSE Master Scripts •Assist in integrating Azure SSO •Up to 40 hour of issue resolution and testing assistance during UAT •Go live planning and cutover assistance Products The following Accela products are in scope for this Project: •Accela Automation •Accela Citizen Access •Accela GIS •Accela Mobile Page 64 of 428