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0 People with Disabilities 0 total to date 3 Female-Headed Households 3 total to date 0 Youth 0 total to date 0 Homeless 0 total to date 3.00 TOTAL 3.00 TOTAL 11. Indicate the number of Pleasanton clients served during the reporting period and compare it to the "benchmarks/outcomes" of the project/program. The "benchmarks/outcomes" are reflected in the Scope of Work reflected in Exhibit A of your agency's Housing & Human Services Grant (HHSG) contract. 15 Target number of clients to be served.15 total to date 6 Number of clients actually served during this reporting period (need to match the total number of clients reported in Question 7 above). 6 total to date 21.00 TOTAL 21.00 TOTAL 12. Describe the accomplishments of your project/program in this reporting period, including details on how your project/program responded to the needs within the community and any new and creative methods your agency implemented to meet these community needs. If your project/program has not achieved the "benchmarks/outcomes", as reported in Question 11 above, an explanation must be provided. In two of the legal representation cases Centro Legal closed in Q2, our attorneys were able to negotiate a “soft landing” move-out to provide the tenants with additional time to move. In another legal representation case, we negotiated a pay and stay agreement for a tenant who sought to remain in their home and pay the back rent owed. We are one legal representation short of our representation goal through Q2 but believe we will meet our overall goal. We have not met our consultation goal, perhaps due to tenants not realizing that we offer remote consultations and that they do not need to schedule an in-person meeting at our Oakland office. We will emphasize remote services in future outreach efforts. We have laid the groundwork for a trusting relationship with the Pleasanton community through our flyering efforts. We have also invested in community partnerships. We have utilized our quarterly check-ins with the Tri-Valley cities and other partners to educate city staff and community-based organizations on tenants’ rights, so that they can provide triage support and can quickly connect tenants to Centro Legal. We are also connected with a social worker with the Pleasanton Unified School District who reached out with housing questions for parents. We collaborate periodically with ECHO Housing and La Familia to ensure that tenants get connected to the help they need. These relationships are critical in ensuring that we can connect with tenants and serve as many tenants as possible. Lastly, Centro Legal continues to build out a comprehensive toolbox of Know-Your-Rights materials and pro per packets to educate and empower tenants to assert their rights and take the steps necessary to preserve their housing. These materials include a security deposit demand letter, a letter to dispute an illegal lock-out, a pro per packet on how to complete an unlawful detainer answer, and many more. 13. Describe how your project/program is addressing the critical human services needs in the "City of Pleasanton Human Services Strategic Plan Needs Assessment Update 2018-2022". Our project directly addresses the critical human service need under “Homelessness in the Tri-Valley”’ by providing homelessness prevention services in the form of: 1) assisting families near eviction, including representing them in eviction proceedings; and 2) educating tenants on their rights, so that they can avoid displacement and homelessness, and instead maintain their housing. Centro Legal fields hundreds of calls and emails per week from Alameda County tenants who cannot pay their rent and/or otherwise fear eviction. Families are preemptively moving into their cars because they cannot pay rent and are unaware of their protections. Tenants are also being harassed out of their homes. This project is designed to strategically target low-income tenants most at risk of displacement. Research shows that low-income residents who have the right to stay in their homes need legal representation in order to make that right a reality. As Professor Desmond noted in his book, Evicted: Poverty and Profit in the American City (2016), “A program that ran from 2005-2008 in the South Bronx provided more than 1,300 families with legal assistance and prevented eviction in 86% of cases.” In addition, preservation of an affordable tenancy for a low-income resident saves public spending on the production of more affordable housing and homelessness services (Flaming, Daniel John and Toros, Halil and Burns, Patrick. 2015). Additionally, our project empowers low-income tenants with knowledge about their legal rights so that they push back against unlawful eviction efforts and remain housed. This project expands access to low-income tenants at risk of displacement by providing legal services spanning the entire continuum of homelessness prevention and anti-displacement interventions. This project will be critical in helping Pleasanton tenants remain housed. 14. Describe how your project/program is addressing the "Strategic Goals" and "Priority Needs" identified in the "City of Pleasanton U.S. Department of Housing and Urban Development (HUD) FY 20202-2024 Consolidated Plan". Our project addresses two Strategic Goals: 1) Reduce housing discrimination through provision of fair housing and landlord/tenant services; 2) Funding and supporting homeless services programs to end homelessness. It also addresses one of the HUD Priority Needs: 1) Support housing needs, including increasing