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CITY OF PLEASANTON – PARK AMBASSADOR HANDBOOK <br /> <br />RULES AND REGULATIONS <br />• Your safety is of utmost importance. While <br />visi�ng or working in your park, please <br />exercise safety precau�ons and do not feel <br />compelled to do anything or go anywhere <br />that you are uncomfortable with. <br /> <br />• Ambassadors should visit their assigned <br />park weekly. <br /> <br />• Please abide by ALL posted park rules and <br />be familiar with park boundaries. <br /> <br />• Park visits are to be during park hours only <br />(dawn to dusk). <br /> <br />• It is not your responsibility to enforce the <br />park rules or confront other park users. <br />Providing informa�on on the park rules <br />when asked is fine or refer them to Public <br />Works Customer Service at 925-931-5500. <br /> <br />• Keep your Park Ambassador kit with you <br />during your park visit. <br /> <br />• Report your volunteer hours to the Library <br />and Recrea�on Department u�lizing the <br />provided form or website link. <br />Volunteer Hours Report: <br />htps://www.cityofpleasantonca.gov/your- <br />community/pleasanton-library/get-involved/ <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />REPORTING A PROBLEM <br />Report the following issues by using the <br />MaintStar portal <br />htps://cityofpleasanton.maintstar.co/portal/#/ <br />default-1/1/myRequests. Be sure to iden�fy <br />yourself as a Park Ambassador when submi�ng <br />issues. <br />• Downed trees, broken tree limbs <br /> <br />• Graffi�. Please include a photo and <br />informa�on on the specific loca�on of the <br />graffi�. <br /> <br />• Damaged park ameni�es such as benches, <br />playground equipment, drinking fountains, <br />etc. <br /> <br />• Broken sprinklers or water bubbling up from <br />the ground. Please include a photo and <br />informa�on on the specific loca�on of the <br />issue. <br /> <br />• Non-operable pathway lights. Please include <br />the park name, light pole number, and a <br />photo. <br /> <br />• Hazardous materials, drugs, syringes, etc. <br /> <br />• Illegal dumping <br /> <br />• Construc�on of unauthorized bike jumps or <br />bike tracks <br />To report urgent safety concerns please call <br />Public Works Customer Service at 925-931- <br />5500. <br />If you find dead, injured, or lost animals please <br />contact Pleasanton Police non-emergency at <br />925-931-5100. <br />Call 9-1-1 in cases of: <br />Fire, injured or incapacitated persons, found <br />weapons or firearms, or any other emergency.