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Powered by Contract ID- NA 2022 Page 8 of 8 The following notification workflows are in scope of the implementation services. Notification Email SMS IVR eBill Ready Notification Y Payment Reminder Y Payment Delinquent Y Autopay Enroll/Unenroll Confirmation Y Autopay Enroll/Unenroll Confirmation Y Note: All outbound notifications shall be one-way with exception of Text to pay and IVR payment. SMS and IVR notifications require appropriate subscription to be purchased in the Order Form. Assumptions 1. Client shall be responsible for coordinating the access to any Client owned and third-party data and interfaces required for integration. These API’s/services are expected to be fully tested by Client and error free. 2. Client will provide timely responses to Provider for any of Provider’s information needs, as well as timely review of project documents provided. 3. To the extent feasible, Provider will utilize existing web service interfaces to meet the requirements stated in this Addendum. 4. Provider team will migrate existing Customer Notification preference data to the provider platform however any validation or cleansing of the source data is not in scope. Provider team will work with the Client team to identify and catalog the data for migration and agree upon a migration strategy. Upon completing the strategy for data conversion and migration, Provider shall be responsible for taking the data in the source format and translate and convert to the IPS platform. 5. In the event Client has not purchased On-site Training in Section 4 (Other Plans and Subscriptions), Provider will provide up to 8 (eight) hours of webinar-based remote training. Provider will assist Client personnel or designated training provider with preparation of materials and delivery of the train the trainer program. Training materials will only include software User Guides adapted for the Client software modules and features in scope. Development of tailored training material to incorporate the Client’s business process is not in scope but may be added as part of a separate Change Request. 6. Training will be conducted in a train the trainer format. (CSRs to be trained by the trainers). End user (Utility customer) training is not in scope of this SOW. 7. Client trainers will deliver end-user training with Provider trainers in a supporting role. The Client training coordinator will be responsible for scheduling end-users, material duplication, and training facilities. Provider will assign a trainer from Provider team to work with Client during training sessions. 8. Provider will provide a template with test case scenarios for testing. Client shall prepare and provide the required test data sets that meet the test scenario on time in the QA environment while ensuring data quality. Test data preparation activity may include Data cleaning, conversion, migrating data from a legacy system and shall be Client’s responsibility. 9. Client shall be responsible for providing test data on timely basis for testing of all functional scenarios in scope of the project. 10. All project activities will be performed, and Deliverables will be created in English. 11. The Client will ensure that they have appropriate agreements in place with third parties whose work may affect Provider’s ability to provide the Services. Unless specifically agreed to otherwise in writing, Client is responsible for the management and performance of the third parties, and for any third-party hardware, software or communications equipment used in connection with the Services. 12. The Client will make key business users available to play critical roles in the workshop. 13. Provider and Client will review the scope and deliverable expectations before work begins in order to provide a common understanding by both parties. 14. The Client is responsible for identifying the trainers to participate in train the trainer activities, rooms for training sessions, managing enrollment and any costs associated additional training sessions and attendance of Client trainees and Provider personnel at such training sessions. DocuSign Envelope ID: ECD87DF2-0011-4B03-98B4-83FFFE6EE4F0DocuSign Envelope ID: 2151E2A1-A7DD-4CDB-946C-16B728322856