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OpenGov Master Services Agreement The parties to this Master Services Agreement (this “Agreement”)are OpenGov,Inc.,a Delaware corporation (“OpenGov”),and the customer named in the signature block below (“Customer”).This Agreement,which becomes binding when the parties have signed it (the “Effective Date”),sets forth the terms under which Customer will be permitted to use OpenGov ’s hosted software services and receive professional ser vices. 1.Definitions 1.1.“Customer Data”means data that is provided by Customer to OpenGov pursuant to this Agreement (for example,by email or through Customer ’s software systems of record). Customer Data does not include any confidential personally identifiable information. 1.2.“Documentation”means materials produced by OpenGov that provide information about OpenGov ’s software products and systems.Customers may access the most up-to-date Documentation on the Customer Resource Center page at opengov.zendesk.com. 1.3.“Intellectual Property Rights”means all intellectual property rights including all past, present,and future rights associated with works of authorship,including exclusive exploitation rights,copyrights,and moral rights,trademark and trade name rights and similar rights,trade secret rights,patent rights,and any other proprietar y rights in intellectual property of ever y kind and nature. 1.4.“Order Form”means the document executed by the parties that specifies the Software Ser vices that OpenGov will provide to Customer under this Agreement. 1.5.“Term”refers to the Initial Term defined in Section 6.1 plus all Renewal Terms defined in Section 6.2. 2.Software Services,Support,and Professional Services 2.1.Software Services.Subject to the terms and conditions of this Agreement,OpenGov will use commercially reasonable efforts to provide the commercial off-the-shelf software solutions identified in the applicable Order Form (“Software Services”). 2.2.Support and Service Levels.Customer support is available by email to support@opengov.com or by using the chat messaging functionality of the Software Ser vices,both of which are available during OpenGov ’s standard business hours. Customer may report issues any time.However,OpenGov will address issues during business hours.OpenGov will provide support for the Software Services in accordance with the Support and Software Service Levels found at opengov.com/service-sla,as long as Customer is entitled to receive support under the applicable Order Form and this Agreement. 2.3.Professional Services 2.3.1.If OpenGov or its authorized independent contractors provides professional ser vices 1 OpenGov Master Services Agreement Revised June 1,2023 DocuSign Envelope ID: B15D270E-E3B1-4F57-8C92-589FF8DAFA15DocuSign Envelope ID: 2B2F7267-322F-4A10-85EF-ADB56278A499