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Table of Contents <br />1.Overview and Approach 3 <br />1.1.Agreement 3 <br />2.Statement of Work 3 <br />2.1.Project Scope 3 <br />2.2.Facilities and Hours of Coverage 4 <br />2.3.Key Assumptions 4 <br />2.4.Exclusions 4 <br />2.5.OpenGov Responsibilities 4 <br />2.5.1.Activity 1 –Project Management 4 <br />2.5.2.Activity 2 –Initialization 5 <br />2.5.3.Activity 3 –OpenGov Use Cases 6 <br />2.5.4.Activity 4 –Training 6 <br />2.6.Your Responsibilities 6 <br />2.6.1.Your Project Manager 6 <br />2.7.Completion Criteria 7 <br />2.8.Estimated Schedule 7 <br />2.9.Illustrative Project Timelines 8 <br />2.10.Charges 8 <br />2.11.Offer Expiration Date 8 <br />Appendix A:Engagement Charter 9 <br />A-1:Communication and Escalation Procedure 9 <br />A-2:Change Order Process 9 <br />A-3:Deliverable Materials Acceptance Procedure 10 <br />Appendix B:Deliverables 11 <br />B-1:Data Deliverables 11 <br />B-2:Record Type Deliverables 11 <br />B-3:Training Deliverables 11 <br />B-4:Strategic Plan/Performance Story 12 <br />2023 Statement of Work v2.1 <br />2 <br />DocuSign Envelope ID: B15D270E-E3B1-4F57-8C92-589FF8DAFA15DocuSign Envelope ID: 2B2F7267-322F-4A10-85EF-ADB56278A499