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belong to OpenGov. 4.3.Access to Customer Data.Customer may download the Customer Data from the Software Services at any time during the Term,excluding during routine software maintenance periods.OpenGov has no obligation to return Customer Data to Customer. 4.4.Deletion of Customer Data.Unless otherwise requested pursuant to this Section 4.4, upon the termination of this Agreement,the Customer Data shall be deleted pursuant to OpenGov ’s standard data deletion and retention practices.Upon written request, Customer may request deletion of Customer Data prior to the date of termination of this Agreement.Such a request must be addressed to “OpenGov Vice President,Customer Success”at OpenGov ’s address for notice in Section 10.2. 4.5.Feedback.“Feedback”means suggestions,comments,improvements,ideas,or other feedback or materials regarding the Software Services provided by Customer to OpenGov,including feedback provided through online developer community forums. Customer grants OpenGov a non-exclusive,royalty-free,irrevocable,perpetual, worldwide license to use and incorporate into the Software Services and Documentation Customer ’s Feedback.OpenGov will exclusively own any improvements or modifications to the Software Ser vices and Documentation based on or derived from any of Customer ’s Feedback including all Intellectual Property Rights in and to the improvements and modifications. 5.Confidentiality 5.1.“Confidential Information"means all confidential business,technical,and financial information of the disclosing party that is marked as “Confidential”or an equivalent designation or that should reasonably be understood to be confidential given the nature of the information and/or the circumstances surrounding the disclosure.OpenGov ’s Confidential Information includes,without limitation,the software underlying the Software Services,and all Documentation. 5.2.Confidential Information does not include:(a)data that the Customer has previously released to the public;(b)data that Customer would be required to release to the public upon request under applicable federal,state,or local public records laws;(c)Customer Data that Customer requests OpenGov make available to the public in conjunction with the Software Ser vices;(d)information that becomes publicly known through no breach by either party;(e)information that was rightfully received by a party from a third party without restriction on use or disclosure;or (f)information independently developed by the Receiving Party without access to the Disclosing Party ’s Confidential Information. 5.3.Each party agrees to obtain prior written consent before disclosing any of the other party's Confidential Information.Each party further agrees to use the other 's Confidential Information only in connection with this Agreement.Each party further agrees to protect the other party's Confidential Information using the measures that it employs with respect to its own Confidential Information of a similar nature,but in no event with less than reasonable care.If a party is required to disclose Confidential 3 OpenGov Master Services Agreement Revised June 1,2023 DocuSign Envelope ID: B15D270E-E3B1-4F57-8C92-589FF8DAFA15DocuSign Envelope ID: 2B2F7267-322F-4A10-85EF-ADB56278A499