09 - Laserfiche WebLink

Attachment 2 Fee Waivers • Fees may be waived for library members due to special circumstances, such as, but not limited to technical difficulties with the circulation system, lost items that have been recovered, workflow constraints at the returns outlet, emergency facility closures, and Library Commission-approved fee amnesty days. • When determining individual fee waivers, library staff may consider any number of reasonable factors, including, but not limited to a library member being unaware of library policies with regard to fees; a library member who is unable to pay the entire amount owed due to personal hardship; personal emergencies and extenuating life circumstances; or a library member who has paid a fee and can provide supporting documentation. • Member Services staff assess the damage of a returned item. If the damage is beyond normal wear and tear, such as pages missing, liquid damage, animal damage, etc., staff will notify the library member about the damage and bill the library member for the replacement cost. • All items subject to material replacement are kept in the library for six months for library members to review before an item is paid for. • If a library member disputes the charge of a damaged library item, the library member can discuss the item with Library Administration for further review. LINK+ Lending Service • The LINK+ lending service is a collaborative system that allows Pleasanton Public Library members to borrow materials from participating public and university libraries in California. • Fines and replacement fees on these materials will continue to be charged per the LINK+ consortium agreement.