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Attachment 8 THE CITY OF pIFA°.ANT;y PLEASANTON, Library Fine/Fee Waivers Purpose Occasionally customers ask for fines/fees in their library accounts to be waived. Sometimes it is apparent to staff that fines/fees in a customer's record should be waived. This policy will serve to establish guidelines for staff assisting customers with overdue fine or fee issues, and promote equity and consistency in waiving customers' fines/fees. Policy In accordance with the following guidelines and using good judgment, staff may waive customers' fines/fees when appropriate. Scope This policy applies to all library fines and fees. Procedures The following guidelines are to be used when a fine waiver is requested. Reasons to waive customer fines: • Circulation system was down during the time in question. • Customer had previously submitted a claims returned on an item that has now been located in the library. Any fine associated with that item should be waived. • Customer returned item to another library system and it has been returned to us. Fines associated with this item should be waived. • Due to workload, individual outlet may not complete day's check-ins. Outlet's calendar is marked accordingly and partial waiver can be granted if customer's fine was affected by heavy workload. LINK+ items, which are checked in immediately, are exempt from this provision. • When a borrower returns items in damaged condition it is not always possible to process them immediately. If fines are accrued between the date of return and the date staff process the item, fines are to be waived. • The Library has specific authority to hold a fine amnesty day annually or bi-annually based upon recommendation from the Library Commission. 1