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(4) Permanent or chronic physical or mental disability which incapacitates him/her for the proper performance of his/her duties. (5) Abuse of sick leave. (6) Incompetence. Incompetence shall mean want of ability suitable to the work, either as regards natural qualities or experience or deficiency of disposition to use one's ability and experience properly. (7) Through willful misconduct, causing damage to public property or waste of public supplies. (8) Being, or having been at the time of employment, subject to any of the disqualifications described in the City Personnel Rules, and having willfully concealed or misrepresented facts in his/her application for employment. (9) Insubordination. Insubordination shall mean that the employee, having then the ability to do a reasonable act which he/she is directed to do by any officer or employee of the City with authority to direct his/her activities on the job, willfully fails or neglects to perform the directed act. (10) Disrespectful or discourteous conduct toward a City officer or official, another employee, or a member of the public. (11) Willful violation of any of the provisions of the City Ordinances, Resolutions, or department policy relating to the conduct of City officers and employees. (12) Failure to submit to a special medical examination in accordance with Section 24 of this Memorandum of Understanding or failure to appear at the designated time and place for such examination or failure to sign authorizations and/or waivers as required by the provisions of the City Personnel Rules. (13) Violation of CORI Regulations. (14) Dishonesty. (15) Frequent or excessive tardiness, or absence from work. (16) Use of City equipment, supplies or identification (e.g., badges) for any reason other than for official City business. Section 23. Grievances 23.1 A grievance is any dispute which involves the interpretation or application of any provision of this Memorandum of Understanding excluding, however, those provisions of this Memorandum of Understanding which specifically provide that the decision of any City official shall be final, the interpretation or application of those provisions not being subject to the grievance procedure. Grievances shall be processed in the following manner: 27