ATTACHMENT 4 - Laserfiche WebLink

8/9/23, 4:27 PM Housing Counseling Services https://www.zoomgrants.com/rapp2.asp?rfpid=3776&propid=381047 5/6 Target to be served.305 305.00 Target to be served. TOTAL 426.00 0.00 426.00 TOTAL 12. Describe the accomplishments of the project or program in this reporting period, including details on how the program responded to the needs within the community and any new and creative methods the agency implemented to meet those community needs. Report 1 We provided the services outlined in our contract with the City of Pleasanton. We provided the following: We opened 121 cases and completed the following by providing counseling: o Fair Housing Counseling and Investigation: 14 cases opened; 12 race cases investigated. o Tenant/Landlord Counseling and Mediation: 107 counseling sessions; 5 eviction, 2 deposits, 2 harassment, 12 entries, 6 repairs, 9 rent increases; 12 rights and responsibilities, 59 other inquiries. o Homeseeking Counseling: 13 households provided with homeseeking assistance, affordable housing, lists, open Section 8 waiting lists. o Rental Assistance Program: 15 households provided with budget counseling; assisted 1 with security deposit, assisted 7 with delinquent rent. We continue the methods proven to work best for the clientele we serve. Staff is trained annually on tenant/Landlord and fair housing services, and kept abreat of any changes in rental and fair housing laws. Report 2 -no answer- 13. Describe how the project/program is addressing the critical human services needs in the "City of Pleasanton Human Services Strategic Plan Needs Assessment Update 2018-2022". Report 1 ECHO has addressed lack of consumer information about services and need for education through our website (www.echofairhousing.org), our Facebook page (www.facebook.com/ECHO.FairHousing), our Twitter account (@ECHO_Housing), and flyer outreach. For this report period, outreach includes: o Mail distribution of remedial materials o Virtual presentations before Pleasanton community-based organizations, and o Facebook mass outreach. ECHO has multilingual staff, as well as multilingual literature as well as multilingual staff to communicate and assess client needs. ECHO staff has responded to calls within 24 to 48 hours, and spends as much time as is needed to effectively provide services to its constituency. Our services are free of charge to our clients. ECHO Housing provides most of its communication with clients by electronic means. Since the pandemic began, we have been conducting counseling and mediation services through telephone or video communications. Report 2 -no answer-