ATTACHMENT 4 - Laserfiche WebLink

8/9/23, 4:27 PM Housing Counseling Services https://www.zoomgrants.com/rapp2.asp?rfpid=3776&propid=381047 2/6 actions taken during the reporting period. Report 1 We assist low-income renters to secure and/or maintain affordable housing by providing fair housing counseling and investigation, tenant/landlord counseling and mediation, rental assistance, homeseeking, and a fair housing audit to determine if discrimination is occurring and to provide education to non-compliant landlords. Activity has been underway for this project since the start of the fiscal year (July 1, 2022). During the first half of the fiscal year, we provided 149 counseling sessions to 121 unduplicated client households. We opened 121 cases and completed the following: o Fair Housing Counseling and Investigation: 14 cases opened o Tenant/Landlord Counseling and Mediation: 107 counseling sessions o Homeseeking Counseling: 13 counseling sessions o Rental Assistance Program: 15 households counseled ECHO participated in the following outreach and activities: 7/18/22 - Distributed 340 flyers 8/5/22 - Regional Fair Housing Training 8/23/22 - Distributed 340 flyers 9/13/22 - Distributed 340 flyers 9/24/22 - Fair Housing Training, Homebuyer Education 10/7/22 - Regional Fair Housing Training 10/22/22 - Fair Housing Training, Homebuyer Education 11/16/22 - Evictions and Tenants' Rights, Pleasanton Library 11/19/22 - Fair Housing Training, Homebuyer Education 12/9/22 - Regional Fair Housing Training 12/15/22 - Fair Housing Training, Emerald Properties 12/16/22 - Tester Training Report 2 -no answer- 5. Describe any challenges or delays encountered with the project/program, as well as any changes to your program/project design, operations, and/or staffing. Report 1 ECHO continues to provide services to City of Pleasanton residents. In addition, a bilingual staff person is available 9am to 5pm, Monday through Friday. We have not changed programs, operations, or staffing for this service. Report 2 -no answer- 6. Describe any trends or emerging needs you are observing in your program/project, as well as new opportunities your organization is pursuing. Report 1 As the lifting of the Alameda County Eviction Moratorium draws near, we see more households coming to us with tenant/landlord questions, evictions, and rent increases. 72% of inquiries have been from households having issues and questions regarding tenants'