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14.04.070
<br /> 377 (Pleasanton Supp. No. 30, 7-23)
<br />water on the consumer’s premises, either as a result of a
<br />complaint or otherwise, will be made without charge.
<br />No agent or employee of the department or the city shall
<br />accept any personal compensation from a consumer or
<br />applicant for any services rendered.
<br /> B. Consumers making any material change in
<br />the size, character or extent of the utilizing equipment or
<br />operations for which the city is supplying water service
<br />shall immediately give the department written notice of
<br />the extent and nature of the change and, if necessary,
<br />amend their application.
<br /> C. When a consumer receiving service at the
<br />water system main or service connection must by means
<br />of a pump of any kind elevate or increase the pressure of
<br />the water received, the pump shall not be attached to any
<br />pipe directly connected to the main or service pipe. Such
<br />pumping or boosting of pressure shall be done from a
<br />sump, cistern, or storage tank which may be served by,
<br />but not directly connected with, the water system distri-
<br />bution facilities.
<br /> D. Quick closing or opening valves shall not be
<br />installed on any consumer’s pipes which are directly
<br />attached to the water system mains or service pipes. A
<br />consumer whose operation requires the use of a quick
<br />opening or closing valve must operate such device from
<br />a tank, cistern, pump or other facility which may be
<br />served by but not directly connected with the water sys-
<br />tem distribution mains or service pipes.
<br /> E. The city will not be responsible for any loss
<br />or damage caused by any negligence or unlawful action
<br />of any consumer or any other person in installing, main-
<br />taining, supplying, or using any appliances, facilities or
<br />equipment for which water or water service is furnished
<br />by the city. Each consumer shall be held responsible for
<br />damage to the city’s meters and other property compris-
<br />ing any part of the water system resulting from use or
<br />operation of appliances or facilities on such consumer’s
<br />premises including, without limiting the generality of
<br />the foregoing, damage caused by steam, hot water or
<br />chemicals.
<br /> F. It is a violation of this chapter for any per-
<br />son to tamper with any of the property comprising the
<br />water system.
<br /> G. It is a violation of this chapter for any per-
<br />son or consumer to waste water obtained from the water
<br />system. As used in this subsection, the term “waste”
<br />means:
<br /> 1. Use of potable water between 9:00 a.m. and
<br />6:00 p.m. to irrigate grass, lawns, groundcover, shrub-
<br />bery, crops, vegetation, and trees, with the exception of
<br />hand watering and drip irrigation;
<br /> 2. The application of potable water to outdoor
<br />landscaping in a manner that causes runoff such that
<br />water flows onto adjacent property, non-irrigated areas,
<br />private and public walkways, roadways, parking lots or
<br />structures;
<br /> 3. Use of potable water to irrigate outdoor
<br />landscaping during and within 48 hours after measurable
<br />rainfall;
<br /> 4. Use of potable water to wash down side-
<br />walks, walkways, driveways, parking lots, open ground
<br />or other hard surface areas by the direct application of
<br />water thereto, unless needed for health or safety reasons;
<br /> 5. Use of potable water in non-recirculating
<br />decorative ponds, fountains and other water features,
<br />with the exception of child water-play features;
<br /> 6. Allowing potable water to escape from
<br />breaks within the person or consumer’s plumbing sys-
<br />tem for more than eight hours after the person or con-
<br />sumer is notified or discovers the break.
<br /> 7. Use of potable water for outdoor landscap-
<br />ing through a dedicated irrigation meter within the city’s
<br />recycled water use area unless otherwise exempted by
<br />the director of operations and water utilities for existing
<br />water customers, or city engineer for new development.
<br />(Ord. 2176 § 2, 2018; Ord. 2118 § 1, 2015; Ord. 2097 §
<br />1, 2014; Ord. 2093 § 1, 2014; prior code § 2-16.06)
<br />
<br />14.04.070 Water rates and charges.
<br /> There is levied and assessed upon all consumers
<br />and premises connected with the water system a service
<br />charge based upon the size of the city-installed water
<br />meter to the premises and a charge based upon the
<br />amount of water flow through the city-installed meter,
<br />both of which charges shall be paid. The amount of the
<br />service charge and the charge for water used shall be in
<br />accordance with the amount specified in the resolution
<br />establishing various fees and charges for municipal ser-
<br />vices of the city. The city shall only read city-installed
<br />water meters, and not property-owner installed sub-
<br />meters. (Ord. 2171 § 2, 2017; Ord. 1973 § 2, 1983; prior
<br />code § 2-16.07)
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<br />14.04.075 Security deposits.
<br /> A. For a new residential applicant, whether the
<br />applicant is the property owner or a tenant of a residen-
<br />tial unit that is not master metered, the finance director
<br />may require from the applicant a security deposit in an
<br />amount not to exceed twice the average periodic (i.e.,
<br />bimonthly) bill.
<br /> B. For a new residential applicant for a build-
<br />ing that is master metered, the finance director may re-
<br />quire from the property owner a security deposit in an
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