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7/11/2023 Conclusions: Life in Pleasanton • Overall, residents are largely satisfied with life in Pleasanton, and with the provision of many City services and programs. • However, there has been a decline in the intensity of satisfaction on a number of key indicators since 2017, indicating a new, lower plateau. • 91% rate Pleasanton an "excellent" or "good" place to live — numbers as high as any place in the Bay Area, and in line with prior years. • 89% call it a good or excellent place to raise children as well, and parents are just as likely as residents overall to appreciate it as a place to raise children. • 93% say they feel safe here, and broad majorities are satisfied with police protection. • Housing costs are a top-of-mind concern, and particularly for young and lower-income residents. "Too much growth" is more of a concern for homeowners and older residents. • At the same time, 73% are satisfied with the quality of development, in line with 2017. FM3 ESEARCH 43 Conclusions: City Government and Services • Services related to local water provision continue to have lower satisfaction levels relative to how important those services are perceived. • The City also gets great marks on service provision in general; they are more mixed on evaluations of the City's planning for future infrastructure needs, and a decent share don't know enough to rate on budget and finances. • While only half feel the city needs more funding, in general, two- thirds support the concept of a bond for infrastructure needs, especially water infrastructure. • Most residents who have interacted with City staff have dealt with the police and utilities departments. • Customer satisfaction remains very high. • Friends, neighbors, and a text from the City are the platforms they are most likely to pay attention to. FM3 ESEARCH 44 22