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7/11/2023 <br /> Half have had contact with a City department, <br /> largely with the police or utilities. <br /> Over the last 2 years,have you had contact With which City department did you have contact? <br /> with a City department or agency in person, (Multiple Responses Accepted,5%and Above Responses <br /> on the phone,or via email? Shown,Asked of Those with Contact Only,n=357) <br /> Don't Police 26% <br /> Know <br /> 3% Utilities _19% <br /> Building and Safety Services/ <br /> Permit Center _ 1290 <br /> Recreation _ 12% <br /> • City Administration/ <br /> 47% Human Resources ■7% <br /> Library Services ■6% <br /> Parks ■6% <br /> Planning ■6% <br /> Code Enforcement ■5% <br /> FM3QI3&Q,a <br /> ESEARCH <br /> 39 <br /> Four in five are satisfied with the customer service the <br /> City provided — broad, but lower than in prior years. <br /> Would you say that you are very satisfied,somewhat satisfied,not too satisfied, <br /> or not at all satisfied with the overall level of customer service you received? <br /> (Asked of Those with Contact Only,n=357) <br /> ■Very Satis. ■Smwt.Satis. v Swmt.Dissatis. ■Very Dissatis. a Don't Know Total Total <br /> Satis. Dissatis. <br /> May/June 2023 10% 80% 18% <br /> Sept./Oct.2021 7% 84% 15% <br /> June 2017 90% 10% <br /> June 2015 90% 10% <br /> November 2013 89% 10% <br /> FM3a15 <br /> ESEARCH <br /> 40 <br /> 20 <br />