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BACKGROUND The City has conducted eight community satisfaction surveys over the past 22 years (2001, 2007, 2013, 2015, 2017, 2021, 2023). Through a competitive Request for Proposals process, the City hired Fairbank, Maslin, Maullin, Metz & Associates in April 2023 to repeat and expand on prior community satisfaction surveys. FM3 Research conducted the community survey among Pleasanton residents from May 24 — June 7, 2023. Pleasanton residents were contacted via telephone calls, email invitations, postcard invitations and text invitations. Data was collected by a combination of telephone interviews and online interviews. A total of 711 interviews were conducted, with a margin of sampling error of+/-4% (95% confidence interval) for the statistically valid survey. DISCUSSION The survey questions were developed to determine public opinion regarding city services; most of the questions were retained from the baseline survey to determine how these results compare with those from previous community satisfaction surveys. The survey addresses a variety of topics including resident perceptions of the following issues: Pleasanton' s overall quality of life, top concerns facing Pleasanton, attitudes toward City government, and contact with City departments and facilities Survey results are provide with this report as Attachment 1. Notable survey results include: • 91% rate quality of life as excellent or good and 89% say the same for the city as a place to raise children • 93% feel safe as well, though 21% say crime is their most serious concern • 78% rate the City's service provision as excellent or good. Respondents are split on infrastructure planning ratings, though 73% are satisfied with the quality of development in the city more broadly • 80% who interacted with City staff were satisfied with customer service. • Top concerns are housing costs and traffic • Top priorities residents value include water quality, fire protection, street maintenance, 911 response, keeping City buildings in good condition, sewer services, and programs for youth and seniors. Miranda Everitt, Senior Vice-President of FM3, will present the results in detail at the City Council meeting (Attachment 2). bmitted by: Approved by: amela Ott Gerry Beaudin Assistant City Manager City Manager Attachments: 1. 2023 Community Survey Results 2. 2023 Community Survey Presentation Page 2 of 2