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City of Pleasanton
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CITY CLERK
>
AGENDA PACKETS
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2023
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062023
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12
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6/14/2023 4:05:14 PM
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6/14/2023 4:05:05 PM
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CITY CLERK
CITY CLERK - TYPE
AGENDA REPORT
DOCUMENT DATE
6/20/2023
DESTRUCT DATE
15Y
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EXHIBIT A <br /> Contents <br /> 1. Standard Production Support Plan........................................ .......................................................................3 <br /> 2. Support Plan Overview.............................................................................................................................................................3 <br /> 3. Incident and Problem Management,and Service Levels...........................................................................................................3 <br /> 4. Incident Prioritization and Response SLAs...............................................................................................................................4 <br /> 5. Incident Reporting................................................................................................................................................................. <br /> ..4 <br /> 6. SEW System Maintenance.......................................................................................................................................................4 <br /> 7. SEW Device and OS Support...................................................................................................................................................5 <br /> 8. Third Party Vendor Support and Troubleshooting Services.......................................................................................................5 <br /> 9. SEW Support Contact Information............................................................................................................................................5 <br /> 10. SEW Support Hours of Operation.............................................................................................................................................5 <br /> Version 2.3 January 2021 <br /> Smart Energy Water Standard Software as a Service Subscription Terms&Conditions Copyright <br /> ©2021 Smart Energy Systems. All rights reserved. <br /> No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical,for any purpose, <br /> without the express written approval of Smart Energy Systems. <br /> All other company or product names are mentioned for identification purposes only and may be trademarks of their respective owners. <br /> 12 <br />
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