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EXHIBIT A <br /> Usage Monthly Read 24 months <br /> Daily Read 12 months <br /> Hourly Read 6 months <br /> 15-minute Read 3 months <br /> Billing Data/Summary Overview of Past Bills 24 months <br /> User Behavior User Interactions with Portal 12 months <br /> Notifications Text Message,IVR,Email Logs 6 months <br /> Audit Los Timestamps,Recordings of Key Events 6 months <br /> Bill PDF Storage 'Add-on Feature 12 months <br /> Outages History of Reported Outages 12 months <br /> 10 <br />