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EXHIBIT A SCOPE OF WORK A. Account Manager/Support Staff Contractor shall provide a dedicated competent account manager who shall be responsible for the City account/contract. The account manager shall receive all orders from the City and shall be the primary contact for all issues regarding Bidder's response to this RFP and any contract which may arise pursuant to this RFP. The Contractor shall also provide adequate, competent support staff that shall be able to service the City during normal working hours, Monday through Friday, and during off-hour emergency operations. Such representative(s)shall be knowledgeable about the contract, services/products offered and able to identify and resolve quickly any issues including but not limited to order and invoicing problems. B. Contractor as Transporter and Arranger for Disposal of Wastes The Contractor will be expressly designated by the Parties hereto as the transporter of, and the arranger for the disposal of all wastes to be transported,managed, and disposed of under this Agreement. Upon the Contractor's acceptance of wastes identified for removal,transportation management and disposal under this Agreement,the Contractor,to the extent of its negligent acts or omissions, shall undertake risk of]oss of such wastes unless the waste is determined by the Contactor to be non-conforming in accordance with Section 7 procedures for non-conforming wastes. Contractor shall not be considered the generator or owner of the waste material which is transported, managed, and disposed of under this Agreement. C. Documentation,Certification and Record Requirements Contractor will provide all appropriate documentation, certifications and records for the transportation, management, and disposal of hazardous wastes in conformance with all applicable federal, state, and local laws and regulations, including, but not limited to: • bills of lading or non-hazardous waste manifests • hazardous waste manifests and continuation sheets • lab-pack inventory sheets • land disposal restriction notifications • hazardous waste profiles • certificates of destruction, decontamination, disposal and/or recycling Appropriate copies of the documentation listed above as well as any other documents required by the City's Environmental Services Division(ESD) will be furnished to the City's Program Manager or designee at the time of waste shipment. Closed originals of all uniform hazardous(and non-hazardous)waste manifests signed by a duly authorized representative of the receiving Treatment/Storage/Disposal Facility (TSDF)