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BACKGROUND <br /> In 2017, the Pleasanton Library conducted demographic research, surveys and <br /> community focus groups to better understand the community's interests and develop a <br /> strategic plan to help shape programs, services and collections. This work was then <br /> leveraged and updated for a Library and Recreation Department Strategic Plan in 2018 <br /> when the Library and Community Services departments merged. In 2019, the Library <br /> and Recreation Department Strategic Plan 2019-2024 was launched. <br /> This strategic plan, and the department, are centered around the values of integrity, <br /> customer service, collaboration, innovation and inclusiveness. These values weave <br /> together to create safe and welcoming programs and spaces for all members of the <br /> community. <br /> DISCUSSION <br /> The Pleasanton Library has enhanced its programs, services and collections by <br /> focusing on diversity, equity and inclusion. New tools, metrics and program planning <br /> techniques have been implemented, along with regular surveys and outreach. Multiple <br /> languages are being used for communication and inclusive programs are being <br /> introduced. <br /> This programming is one example of how a department's work plan can support the <br /> City's Diversity, Equityand Inclusion goals. In the presentation, Library staff will provide <br /> information on how diversity, equity and inclusion are enhancing Library programs, <br /> services and collections. <br /> Submitted by: Approve by: <br /> Heidi Murphy Gerry Beaudin <br /> Director of Library and Recreation City Manager <br /> Page 2 of 2 <br />