PLE-2022-07-supp-28 - Laserfiche WebLink

14.04.150 380-1 (Pleasanton Supp. No. 28, 7-22) during the same period, receiving the same class of ser- vice under similar circumstances and conditions. 4. Leaks. The city manager may adopt an ad- ministrative policy, “Credit to Utility Bill After Repair of Certain Water Leaks Policy,” for utility bill adjust- ments after a consumer repairs a water leak which was not readily discernable and is beyond the control of the consumer. 5. General. When it is found that the error in a meter is due to some cause, the date of which can be fixed, the overcharge or the undercharge will be com- puted back to, but not beyond, such date. (Ord. 2239 § 2, 2022; Ord. 2167 § 2, 2017; prior code § 2-16.14) 14.04.150 Notices. A. Notices from the city to any consumer will be given in writing, either delivered to the consumer or mailed to his or her last known address, except that where conditions warrant or in any emergency the city may give verbal notice by telephone or in person. B. Notices from a consumer to the city may be given by the consumer or his or her authorized represen- tative verbally or in writing at the office of the depart- ment or to an employee or agent of the department who is authorized to receive notices or complaints, or may be sent by mail to the department office. (Prior code § 2- 16.15) 14.04.160 Appeals. A. Any person who shall have a right to appeal as provided in any section of this chapter or who shall be dissatisfied with any determination hereinafter made under this chapter by the department or the director may, at any time within 30 days after such determination, appeal to the city manager by giving written notice to the director and to the city manager, setting forth the determination with which such person is dissatisfied. After review and determination by the city manager, any person who shall then be dissatisfied with such determi- nation may, at any time within 30 days after such deter- mination, appeal to the council by giving written notice to the city manager and to the city clerk, setting forth the determination with which such person is dissatisfied. The council may, at any time, upon its own motion ap- peal from any determination made by the director or the city manager under this chapter. In the event of any such appeal to the council, the city manager shall transmit to the council a report upon the matter appealed. The coun- cil shall cause notice to be given, at least 10 days prior to the time fixed for such hearing, to all persons affected by such appeal, of the time and place fixed by the coun- cil for hearing such appeal. The council shall direct the city clerk to mail a written notice, postage prepaid, to all such persons whose addresses are known to the council. B. Pending decision upon any appeal relative to the amount of any charge under this chapter, the person making such appeal shall pay such charge. After the appeal is heard, the council shall order refunded to the person making such appeal such amount, if any, as the council shall determine should be refunded. (Prior code § 2-16.16) 14.04.170 Disposition of revenues. All revenues received by the finance department or the city under this chapter, excepting all connection charges provided for in Chapter 14.08, and all refund- able deposits made to establish credit, shall be deposited within a reasonable time after receipt thereof in a de- pository bank of the city, and said sums, together with any interest earned thereon, shall on or before the first business day of each calendar month next succeeding the calendar month in which such revenues shall have been collected, be deposited by the city in the manner and for the purposes provided and with the fiscal agent designated, in or pursuant to that certain resolution adopted by the council on March 27, 1967, entitled: Resolution Providing for the Issuance of $750,000 Principal Amount of City of Pleasanton 1967 Water Revenue Bonds and of $400,000 Prin- cipal Amount of Series A Bonds of Said Issue, and Prescribing the Terms, Conditions and Form of Said Series A Bonds. (Prior code § 2-16.17)