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City of Pleasanton Table of Contents and Exhibits <br /> Franchise Agreement with Pleasanton Garbage Service <br /> <br />City of Pleasanton Page ii June 7, 2022 <br />5.16 Containers .................................................................................................................. 60 <br />5.17 Public Education and Technical Assistance ............................................................... 64 <br />5.18 Personnel .................................................................................................................... 69 <br />5.19 Contingency Plan ........................................................................................................ 70 <br />5.20 Implementation of New Services ................................................................................ 71 <br />5.21 Corporation Yard, Transfer Station, and Other Facility Requirements ....................... 71 <br />5.22 Minimum Diversion Requirement ................................................................................ 71 <br />5.23 Service Exemptions and Waivers ............................................................................... 72 <br />5.24 Contamination Monitoring. .......................................................................................... 73 <br />ARTICLE 6. OTHER RELATED SERVICES AND STANDARDS ............................................. 76 <br />6.1 Billing .......................................................................................................................... 76 <br />6.2 Records ...................................................................................................................... 77 <br />6.3 Reports ....................................................................................................................... 81 <br />6.4 Annual Reports Required by Law ............................................................................... 90 <br />6.5 Meet and Confer with City .......................................................................................... 91 <br />6.6 City Contract Manager ................................................................................................ 91 <br />6.7 Inspection by City ....................................................................................................... 92 <br />6.8 Customer Service Program ........................................................................................ 92 <br />6.9 Complaints .................................................................................................................. 94 <br />6.10 Title to Solid Waste ..................................................................................................... 95 <br />6.11 Non-Discrimination ..................................................................................................... 95 <br />6.12 Report of Accumulation of Solid Waste; Unauthorized Dumping................................ 95 <br />6.13 Administration of Service Exemption Programs ......................................................... 96 <br />6.14 Performance Review and Audits ................................................................................ 96 <br />6.15 Provision of Emergency Services ............................................................................... 98 <br />6.16 Assistance to City with Code and Plan Reviews ........................................................ 98 <br />ARTICLE 7. CITY FEES ............................................................................................................. 99 <br />7.1 Franchise Fee ............................................................................................................. 99 <br />7.2 Vehicle Impact Mitigation Fee ..................................................................................... 99 <br />7.3 Rate Review Fee ........................................................................................................ 99 <br />7.4 Procurement Reimbursement ..................................................................................... 99 <br />7.5 Other Fees ................................................................................................................ 100 <br />7.6 Procedures for Monthly Submittal of Fees ................................................................ 100 <br />7.7 Adjustment to Fees ................................................................................................... 100 <br />ARTICLE 8. CONTRACTOR'S COMPENSATION .................................................................. 101 <br />8.1 Overview ................................................................................................................... 101 <br />8.2 Rate-Setting Process ................................................................................................ 101 <br />8.3 Rate Application Process .......................................................................................... 102 <br />8.4 Special Rate Reviews ............................................................................................... 103 <br />8.5 Rates for Changes in Scope ..................................................................................... 107 <br />8.6 Notice of Rate Adjustments ...................................................................................... 107 <br />ARTICLE 9. INDEMNITY, INSURANCE, BOND ...................................................................... 108 <br />9.1 Hazardous Substance Indemnification ..................................................................... 108 <br />9.2 AB 939 and SB 1383 Indemnification ....................................................................... 108 <br />9.3 Proposition 218 Indemnification ................................................................................ 109 <br />9.4 Measure D Indemnification ....................................................................................... 109