RES 221299 - Laserfiche WebLink

City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 92 June 7, 2022 From time to time, the City Contract Manager may designate other agents at the City to work with 3300 Contractor on specific matters. In such cases, those individuals shall be considered designees of the City 3301 Contract Manager for those matters to which they have been engaged. Such designees shall be afforded 3302 all of the rights and access granted thereto. In the event of a dispute between the City Contract Manager’s 3303 designee and Contractor, the City Contract Manager’s determination shall be conclusive. 3304 In the event of dispute between the City Contract Manager and the Contractor regarding the 3305 interpretation of, or the performance of services under, this Agreement, the City Contract Manager’s 3306 determination shall be conclusive except where each such determination results in a material impact to 3307 the Contractor’s revenue and/or cost of operations. In the event of a dispute between the City Contract 3308 Manager and the Contractor that results in such material impact to the Contractor, Contractor may appeal 3309 the determination of the City Contract Manager to the City Council, whose determination shall be 3310 conclusive. For the purposes of this definition, “material impact” is an amount equal to or greater than 3311 one-quarter of one percent (0.25%) of annual Gross Rate Revenues. 3312 The City Contract Manager is authorized and empowered to adjust, settle, or compromise any controversy 3313 or charge arising from the operations under this Agreement, either on behalf of the City, Contractor, or 3314 the public, pursuant to the Municipal Code. 3315 6.7 Inspection by City 3316 The City Contract Manager or their designee shall have the right to inspect or review payroll tax reports, 3317 specific documents or records required pursuant to this Agreement, or any other similar records or reports 3318 of the Contractor that it shall deem, at its sole discretion, necessary to evaluate annual reports, Rate 3319 adjustment applications provided for in this Agreement, and the Contractor’s performance provided for 3320 in this Agreement. 3321 City Contract Manager or their designee shall have the right to observe and review Contractor operations 3322 and Approved Facilities and enter the premises for the purposes of such observation and review, during 3323 reasonable hours with reasonable notice. In no event shall Contractor prevent access to such Approved 3324 Facility premises for a period of more than three (3) days after receiving such a request. 3325 6.8 Customer Service Program 3326 6.8.1 Office Location 3327 Contractor shall maintain a business office in the City, or such other location as the City approves, for 3328 purposes of carrying out its obligations under this Agreement, such approval not beg unreasonably 3329 withheld. If the office is located outside of the City, Contractor must ensure that telephone calls to its 3330 office from locations within the City are toll free calls or are billed to Customers as “local calls” by all 3331 telephone companies. 3332 6.8.2 Office Hours 3333 Contractor’s office shall be open to the public from 8:00 a.m. to 6:00 p.m. Monday through Friday. The 3334 office may be closed on Saturdays, Sundays, and Holidays (as defined in Article 1). 3335