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,SECTION 2- TERM This Agreement is for the provision of emergency fire and medical dispatch services for a five-year period, commencing, July 1,2022,and continuing through June 30, 2027, unless earlier terminated in accordance with the provisions of Section 10 of this Agreement. The Agreement may be extended for an additional five(5)year period, upon mutual written agreement between CITY and ACFD. SECTION 3- SCOPE OF SERVICES ACFD utilizing the ACRECC shall provide to City and be fully responsible for the following services. 3.1 dispatch General Service Criteria and Guidelines 3.1.1 ACFD utilizing the ACRECC shall provide all dispatch services identified below to all areas within the incorporated limits of the City and areas outside the City when City is providing mutual aid in areas covered by ACFD. 3.1.2 ACFD shall operate the ACRECC dispatch center in accordance with all applicable laws and National Fire Protection Association®(NFPA)Codes and Standards. ACFD shall also consider nationally recognized standards of best practices established by professional associations(e.g.:Association of Public Safety Communications Officials, • and National Emergency Number Association), and recommendations of the ACRECC Advisory Board. 3.1.3 ACFD shall maintain continuous accreditation as an Accredited Center of Excellence (ACE)by the National Academies of Emergency Dispatch(NAED®). 3.1.4 ACFD shall utilize appropriate radio systems for dispatch communications at ACRECC. 3.1.5 ACFD utilizing the ACRECC shall receive and respond twenty-four hours a day,three hundred and sixty-five days per year all 911 calls for fire, rescue, hazardous materials and emergency medical calls, etc. for the CITY. 3.1.6 ACFD utilizing the ACRECC shall monitor and reply twenty-four hours a day to all emergency radio traffic from the City. This includes the recall'of off duty personnel, making notifications to Command Staff, calling for mutual aid assistance, notifying utility companies, and notifying other Public Safety Organizations, and other notifications as required in CITY fire department policies and procedures. ACRECC staff shall take direction from CITY designated fire Command Staff. 3.1.7 ACFD utilizing the ACRECC shall monitor and reply to all non-emergency radio traffic from the CITY twenty-four hours a day. This shall include companies in service for work details and training and companies in and out of service status. 3.1.8 ACFD utilizing the ACRECC will provide a high level of customer service to the City in accordance with the City's customer service philosophies. 3.1.9 ACFD utilizing the ACRECC will provide agreed upon dispatch services in accordance with current CITY fire department policies and procedures on record with ACRECC 3