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9.30.110
<br /> 273 (Pleasanton Supp. No. 27, 1-22)
<br />Stage 6
<br />More than
<br />50%
<br />Mandatory
<br />$10
<br />additional
<br />for all units
<br />+ $200
<br />$20
<br />additional
<br />for all units
<br />+ $350
<br />$30
<br />additional
<br />for all units
<br />+ $600
<br />$40
<br />additional
<br />for all units
<br />+ $850
<br />
<br /> 1. These excess use penalties may be added to
<br />a water bill using the identifier: “drought surcharge,” or
<br />billed separately, at the discretion of the director.
<br /> 2. Additional penalties for multiple times ex-
<br />ceeding water use amount are for the number of times
<br />within the prior 12 months.
<br /> B. The city manager is authorized to suspend
<br />excess use penalties for all customers when weather
<br />conditions, seasonal temperatures, or other factors make
<br />water use reduction impracticable. Such suspension of
<br />excess use penalties may be administratively enacted
<br />upon the following:
<br /> 1. The city manager’s consultation with the
<br />director.
<br /> 2. The city manager notifying the city council,
<br />and providing the city council with the option to discuss
<br />the suspension at a future city council meeting.
<br /> 3. Notice provided to customers via water bills,
<br />as well as notices on the city’s website, stating the time
<br />period of such suspension (e.g., the starting and ending
<br />of dates).
<br /> 4. After reaching the ending date of any sus-
<br />pension of excess use penalties, customers will not be
<br />subject to the possibility of any re-imposed excess use
<br />penalties until a full billing cycle beyond the suspension
<br />occurs. (Ord. 2221 § 2, 2021; Ord. 2148 § 1, 2016; Ord.
<br />2118 § 1, 2015; Ord. 2104 § 1, 2014; Ord. 2092 § 1,
<br />2014)
<br />
<br />9.30.110 Prohibition of certain water uses.
<br /> During the time this chapter is in effect:
<br /> A. It is unlawful for any customer to use water
<br />obtained from the water system of the city of Pleasanton
<br />through fraud, including misrepresentation made to ob-
<br />tain a particular allocation.
<br /> B. It is unlawful for any customer to waste wa-
<br />ter. As used herein, the term “waste” means:
<br /> 1. Use of potable water between 9:00 a.m. and
<br />6:00 p.m. to irrigate grass, lawns, ground-cover, shrub-
<br />bery, crops, vegetation, and trees, with the exception of
<br />hand watering and drip irrigation; irrigation system
<br />checks for breaks/leak repairs by present irrigation pro-
<br />fessionals who remain on-site directly observing the
<br />system are excluded.
<br /> 2. The application of potable water to outdoor
<br />landscaping in a manner that causes runoff such that
<br />water flows onto adjacent property, non-irrigated areas,
<br />private and public walkways, roadways, parking lots, or
<br />structures;
<br /> 3. Use of potable water to irrigate outdoor
<br />landscaping during and within 48 hours after measurable
<br />rainfall;
<br /> 4. Use of potable water to wash down side-
<br />walks, walkways, driveways, parking lots, open ground
<br />or other hard surface areas by the direct application of
<br />water thereto;
<br /> 5. Allowing potable water to escape from
<br />breaks within the customer’s plumbing system for more
<br />than eight hours after the customer is notified or discov-
<br />ers the break;
<br /> 6. Use of water in non-recirculating decorative
<br />ponds, fountains, and other decorative water features;
<br /> 7. The serving of drinking water other than
<br />upon request in eating or drinking establishments, in-
<br />cluding, but not limited to, restaurants, hotels, cafés,
<br />cafeterias, bars, or other public places where food or
<br />drink are served and/or purchased;
<br /> 8. Use of potable water for any purpose in ex-
<br />cess of the customer’s allowed usage as provided in Sec-
<br />tion 9.30.070 of this chapter.
<br /> 9. Use of potable water for outdoor landscap-
<br />ing through a dedicated irrigation meter within the city’s
<br />recycled water use area unless otherwise exempted by
<br />the director for existing water customers, or city engi-
<br />neer for new development. (Ord. 2221 § 2, 2021; Ord.
<br />2148 § 1, 2016; Ord. 2118 § 1, 2015; Ord. 2104 § 1,
<br />2014; Ord. 2092 § 1, 2014)
<br />
<br />9.30.120 Adjustments.
<br /> A. Any customer who believes that the applica-
<br />tion of the provisions of this chapter results in unfair
<br />treatment or causes undue hardship may seek an adjust-
<br />ment in the customer’s allocation.
<br /> B. The customer shall pay all amounts due and
<br />owing on their utility bill, expect for any disputed pen-
<br />alty imposed by the city pursuant to this chapter.
<br /> C. Such customer shall request the adjustment
<br />in writing and shall state with specificity the reasons
<br />why the adjustment is warranted, and provide any appli-
<br />cable supporting documentation. Such request for an
<br />adjustment shall be submitted within 30 days of receipt
<br />of the bill that is the subject of the adjustment request.
<br /> D. The director shall consider all requests and
<br />make a written decision, transmitted by U.S. mail or
<br />email, within 30 days of receiving all information sup-
<br />porting the adjustment request. Basis for granting an
<br />adjustment may be granted by giving particular consid-
<br />eration to the following:
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