ORD 2231 - Laserfiche WebLink

Ordinance No. 2231 A. It is unlawful for any customer to use water obtained from the water system of the city of Pleasanton through fraud, including misrepresentation made to obtain a particular allocation. B. It is unlawful for any customer to waste water. As used herein, the term "waste" means: 1. Use of potable water between 9:00 a.m. and 6:00 p.m. to irrigate grass, lawns, ground-cover, shrubbery, crops, vegetation, and trees, with the exception of hand watering and drip irrigation; Irrigation system checks for breaks/leak repairs by present irrigation professionals who remain on-site directly observing the system are excluded. 2. The application of potable water to outdoor landscaping in a manner that causes runoff such that water flows onto adjacent property, non-irrigated areas, private and public walkways, roadways, parking lots, or structures; 3. Use of potable water to irrigate outdoor landscaping during and within 48 hours after measurable rainfall; 4. Use of potable water to wash down sidewalks, walkways, driveways, parking lots, open ground or other hard surface areas by the direct application of water thereto; 5. Allowing potable water to escape from breaks within the customer's plumbing system for more than eight hours after the customer is notified or discovers the break; 6. Use of water in non-recirculating decorative ponds, fountains, and other decorative water features; 7. The serving of drinking water other than upon request in eating or drinking establishments, including, but not limited to, restaurants, hotels, cafés, cafeterias, bars, or other public places where food or drink are served and/or purchased; 8. Use of potable water for any purpose in excess of the customer's allowed usage as provided in Section 9.30.070. 9. Use of potable water for outdoor landscaping through a dedicated irrigation meter within the city's recycled water use area unless otherwise exempted by the director for existing water customers, or city engineer for new development. (Ord. 2148 § 1, 2016; Ord. 2118 § 1, 2015; Ord. 2104 § 1, 2014; Ord. 2092 § 1, 2014) 9.30.120 Adjustments. A. Any customer who believes that the application of the provisions of this chapter results in unfair treatment or causes undue hardship may seek an adjustment in the customer's allocation. B. The customer shall pay all amounts due and owing on their utility bill, expect for any disputed penalty imposed by the city pursuant to this Ordinance. C. Such customer shall request the adjustment in writing and shall state with specificity the reasons why the adjustment is warranted, and provide any applicable supporting documentation. Such request for an adjustment shall be submitted within 30 days of receipt of the bill that is the subject of the adjustment request. D. The director shall consider all requests and make a written decision, transmitted by U.S. mail or email, within 30 days of receiving all information supporting the adjustment request.