ORD 2221 - Laserfiche WebLink

9.30.120 Adjustments. A. Any customer who believes that the application of the provisions of this chapter results in unfair treatment or causes undue hardship may seek an adjustment in the customer's allocation. B. The customer shall pay all amounts due and owing on their utility bill,expect for any disputed penalty imposed by the city pursuant to this Ordinance. C. Such customer shall request the adjustment in writing and shall state with specificity the reasons why the adjustment is warranted, and provide any applicable supporting documentation. Such request for an adjustment shall be submitted within 30 days of receipt of the bill that is the subject of the adjustment request. D. The director shall consider all requests and make a written decision,transmitted by U.S. mail or email,within 30 days of receiving all information supporting the adjustment request. Basis for granting an adjustment may be granted by giving particular consideration to the following: 1. The reduction would cause conditions threatening to health,sanitation, fire protection or safety of the customer,the customer's dependents or the general public. 2. The reduction would cause unfair economic hardship including, but not limited to, loss of employment, loss of production,or loss of jobs,or be unfair or result in the unnecessary loss of a business. 3. Medical requirements of the customer. 4. Permanent change to the household size of the residential customer(temporary visitor(s)/guest(s)do not warrant a request for adjustment). E. The director's decision may be appealed in writing to the city manager for reconsideration on the written record. Such appeal shall be submitted within 15 days of the date of the director's decision. The city manager shall review written material submitted by the customer,written information from the director,and shall issue a decision within 30 days of receipt of the complete written materials. The city manager's decision as to the request shall be final. 1. Within ten(10)days after the denial of an adjustment appeal is deemed final,the customer shall pay any disputed penalty imposed by the city.(Ord. 2148 § 1,2016; Ord. 2118 § 1,2015; Ord. 2104 § 1, 2014; Ord. 2092 § 1,2014) 9.30.130 Notification to customers. After the city council adopts a water shortage contingency plan stage, customers will be notified by the city's website, publication in the newspaper, local electronic media,and/or by mail. The failure of any customer to receive actual notice shall not invalidate any action taken by the city council as to a particular customer nor reduce the amount of the penalties provided herein. (Ord. 2148 § 1,2016; Ord.2118 § 1, 2015; Ord. 2104 § 1, 2014;Ord. 2092 § 1, 2014) 9.30.140 Calculation of allowable water use for new customers. Where the current customer has no billing history,or only a partial billing history,the director shall determine the customer's allocation, based upon the allocation for similar customers. (Ord. 2148 § 1, 2016; Ord. 2118 § 1, 2015;Ord. 2104 § 1, 2014; Ord. 2092 § 1, 2014)