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Task 7 —Staff Training Training for the new CMMS implementation incorporates classroom training, training handouts or "cheat sheets,"and an optional six-month follow-up reinforcement session with end-users after the system go-live. GHD is presenting a modified "Train the Trainer" approach to the Training Plan. GHD will provide two (2), onsite trainers during Task 7. Upon completion of their training, the City technical trainers are expected to assist GHD during additional classes as those sessions tend to be larger. Assistance with the training classes by City employees will result in increased confidence in City technical users becoming even more familiar with their system and will help employees identify their system MaintStar Champions. Subtask 7.1: Develop a Training Plan A Training Plan will document the defined training needs for a work and maintenance management system and define the training approach conducted as part of the system implementation. GHD will develop a Training Plan for the City's system implementation that documents the goals for training, topics to be covered, identification of functional groups to participate in training, and logistical details such as where, when, and how the training will be conducted. Subtask 7.2: General Training GHD will assume at this time there will be training for office staff(administration, dispatch).Another level of training will be for managers that may require cost and reporting capabilities, as well as the ability to potentially reopen closed work orders. The third level of training will be needed for supervisors that would possibly require training on both the office software and a mobile application. And finally, a fourth training level for field staff who would most likely be trained just on the mobile app. This is subject to modifications and change, and GHD understands this. Subtask 7.3: Technical Training This training will focus on Information Technologies staff and/or subject matter experts (SME's) from each OSD division. It will consist of technical users accessing MaintStar through both the front and back-end and generating examples of core functionalities determined by the City's project leaders. Additionally, training will include, but not be limited to, system upgrade functionality, test environment management and data migration, systems administration, and customizations performed by GHD and how to continue those improvements. GHD typically refers to this training as System Administrator Training. Task 7: Roles and Responsibilities — The City will assist in the development and review of the Training Plan — Provide a training room appropriately sized for the number of training participants — Will ensure attendance of identified staff — City trainees will use their computers and mobile devices — City SMEs will assist GHD's trainers with general training and up to 40 hours of onsite Technical Training Task 7: Deliverables — Final Training Plan — Training materials and delivery of up to eight(8) hours of Technical Training — Training materials and delivery of up to 72 total hours of onsite General Training. GHD envisions the session as 72 hours of General Training(plus 8 hours of Technical Training)for a total of two consecutive weeks of onsite training. — Optional: GHD will provide two onsite instructors for a six-month follow-up reinforcement training session with end-users after the system go-live(40 hours of general training/5 days onsite). The Power of Commitment 11227916 I Proposal for Workflow Development&Integration into MaintStar CMMS Scope Update and Fee 11