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EXHIBIT A GHD Piq 2300 Clayton Road,Suite 920 Concord, CA 94520 G H D USA VIA EMAIL • Your ref: OSD-2021-001 Our ref: 11227916 24 May 2021 Daniel Villasenor Management Analyst,Operations Services Department City of Pleasanton P.O. Box 520 Pleasanton,CA 94566 Proposal for Workflow Development&Integration into MaintStar CMMS Scope Update and Fee Dear Mr.Villasenor: Thank you for sharing the history of the success and struggles with the MaintStar CMMS implementation at the City of Pleasanton Operations Services Department over the past 20 years. Based on the information gathered from the RFP and our interview session,we believe we have prepared an approach to successfully perform the update to the configuration of MaintStar for the Department. The following scope describes our proposed services to perform the workflow development and implementation of those workflows into the upgraded MaintStar System. Scope of Services GHD will assist the City of Pleasanton with the MaintStar project tasks as described below. Task 1 — Project Initiation and Coordination Our project manager, Kathleen Zynda,GISP,with the support of Ryan Johnson,our Project Liaison,will work closely with City's staff in an effective, cost-conscious, and efficient manner to keep project tasks focused, on budget, and schedule. GHD utilizes a hands-on approach to executing projects.We will prepare a Project Management Plan that provides a layout of the overall project work plan, defines the responsibilities of team members, identifies goals, milestones, and provides a resource of project delivery information for the City and GHD. The Project Management Plan is a living document that we share with our clients and GHD staff and update information changes. To maintain organization and communication, GHD will create a SharePoint project site for publishing and maintaining all program documentation that is secure yet easily accessible to the project team and vendor (MaintStar, if required). GHD follows an ISO-9000 quality management system, a rigorous process requiring a high degree of effective project planning and project oversight, which demands standardized project management tools. GHD's Project Management Services includes quality requirements and identifies the QA/QC milestones for project deliverables. Using GHD's quality procedures, QA/QC reviews are performed before the delivery of submittals. The Power of Commitment GHD 11227916