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BACKGROUND On March 16, 2020, the City of Pleasanton convened its Emergency Operations Center to address the global pandemic caused by the spread of the Novel Coronavirus (COVID-19). On March 16, 2020, Alameda County issued its first Shelter in Place Public Health Order to stop the spread of COVID-19; on March 17, 2020, the City of Pleasanton's Director of Emergency Services declared a local emergency which was then affirmed by City Council adoption on March 23, 2020. Emergency Operations Center Approach The City's Incident Management Team has been meeting continually since that time to guide the City's response and recovery actions while delivering critical programs and services to meet the community's needs over the past 11 months. From the onset of the local emergency, the City's priorities have been: 1. Public Safety 2. Health and Welfare for City employees and the community 3. Protection and Maintenance of City Assets 4. Dissemination of accurate and timely information to City employees and the public 5. Re-entry and recovery Staff on the Incident Management Team developed a list of tasks that needed to be addressed by the functional sections of the EOC structure — Management, Logistics and Operations —to include new or revised policies, accommodations to workspaces, and changes to the delivery of programs and services. To the extent possible, all tasks to date have been completed. City Council Actions Concurrent with these efforts, the City Council took several key actions including: • Support for county and state limitations on residential and commercial evictions • Allocated full funding of the Housing and Human Services Grants and Community Grant Program requests, for a total of$1,120,986 • Approval of an augmented business support program and loan fund; to date the program has approved and paid out 109 loans for local businesses totaling $1,233,300 • Approval of a rental assistance program; to date the program has served 207 households for a total of $643,857 • Approval of a 15 percent temporary cap on food delivery service charges. Departmental Activities As the pandemic extended well into mid-2020 City staff made plans and took initial steps toward recovery, starting with ensuring that public safety and essential services were fully operational as allowed by the state and the county. This was followed by the resumption of the breadth of government services as well as the protection and maintenance of City assets. In late 2020, staff had begun making arrangement to slowly re-open the Pleasanton Public Library and bring back library and recreation programs; however, the holiday surge in cases put those plans on pause for the near term. Page 2 of 6