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60+Late Trip Any trip provided to a rider/group where the driver arrives 60 <br /> minutes or more past the pick-up window. <br /> Ride time standard Riders shall spend no more than 60 minutes on-board a vehicle <br /> (door-to-door service only) <br /> for trips within Pleasanton. <br /> Trip problems outside of Ride problems specifically caused by excessive traffic, rider <br /> OPERATOR's control error, or vehicle breakdown will not counted when assessing <br /> penalties under the AGREEMENT. <br /> Additional incidents that both the CITY and OPERATOR agree <br /> are outside of the OPERATOR's control (i.e. accident where <br /> OPERATOR was not at fault) will also not be counted when <br /> assessing liquidated damages. <br /> Voucher A small printed piece of paper that entitles the holder to a trip. A <br /> voucher can be exchanged for a trip. <br /> DOT Department of Transportation- an agency that strives to keep the <br /> traveling public safe and secure. <br />