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EXHIBIT A Scope of Work Task 1: Project Initiation, Management, and Data Collection At the beginning of the study, Raftelis will prepare a detailed data request list identifying the information needed to complete the various analyses for all phases of the study. Information that is typically required to perform a water, sewer, and recycled water rate study includes recent Comprehensive Annual Financial Reports (CAFR), recent and current budgets, current and historical water production and billing data, and long-term capital improvement plans. Prior to the meeting, we will review any data provided. We believe a productive kick-off meeting is the most effective way to begin a study. This meeting provides a forum to discuss goals and objectives, policy, and methodologies, as well as finalize the work schedule. We will also discuss the City's financial policies and associated reserve levels as well as the capital plan for each utility. The kick-off meeting will also serve as the forum to establish the project's framework. We will confirm the City's major drivers and goals for the rate study and provide an overview of our approach to the rate study process including legal requirements such as Propositions 218 and 26. We will also discuss the City's operations and maintenance (O&M), capital, and financial planning practices with staff to obtain a better understanding of the goals and framework for the study. We will then discuss the current rate structure and discuss potential modifications. Following the meeting, Raftelis will prepare detailed meeting minutes outlining the conclusions of the kick-off meeting. Our project management approach stresses transparency, communication, objectivity, and accountability to meet project objectives. Management responsibilities extend to general administrative duties such as client correspondence, billing, documentation, and adhering to the schedule. Throughout the study, we will schedule interim status meetings or webinars to discuss project progress and present initial results. In every project, we implement a systematic program of quality assurance to ensure consistency, accuracy, and validity. Our proposed Technical Reviewer, Steve Gagnon, will ensure that the cost of service and rate models are functioning properly and are based on sound rate-making principles and standard industry practice. Meetings: One in-person kick-off meeting Deliverables: Data request, kick-off meeting agenda, presentation materials, and minutes Task 2: Financial Plan Development In developing the financial plan, Raftelis will first project revenues based on each utility's existing rates. This will allow the City to examine the utilities' financial health under current rates for a 10- year study period, including its ability to fund the maintenance or replacement of each utility's infrastructure. For the water and recycled water supplies, we will work with staff to project water demand. The analysis will include an examination of the availability of the recycled water supplies and their effect on potable water consumption and revenues as well as consideration for the impact of conservation on revenues. We will work with City staff to discuss each utility's schedule 61Pau} e