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Page 4 Quality Assurance and Quality Control We take great pride in our levy administration process and our stringent quality control and oversight to ensure the accuracy of the levies. Each year for every special levy, we run over 50 checks and validation queries on each parcel so any parcels that may require additional research can be identified, researched and determined. After the preliminary levies have been determined by the levy administrator, another levy administrator will perform a complete independent peer review and audit, including a parcel-by- parcel confirmation of the levies. Prior to finalizing the levies, a manager will perform another full round of quality assurance and review. These multiple stage reviews and quality assurance steps are a key element in SCI's proven ability to ensure and maximize levy revenues for our clients. Levy Submittal and Confirmation Once the special levies have been internally approved,SCI prepares the final levy rolls for submittal to the County Tax Collector. SCI will meet the Tax Collector's levy roll submission requirements and provide them the necessary documentation for inclusion of the special levies on the County's consolidated property tax bills.We have never missed an assessment submittal deadline. Additionally, electronic levy rolls sorted by Assessor Parcel Number and Property Owner's Name will be prepared and submitted to the City. Upon receipt and approval of the levies, SCI will receive written confirmation of the approval and communicate the confirmation to the City. Upon request, SCI will also develop and make available to the City an Internet based website or computer program that will allow City staff to quickly locate parcel data by owner name, parcel number,street address or other criteria. Inquiries and Information Requests SCI will coordinate with the County Tax Collector for our taxpayer inquiry line (800) 273-5167 to be placed alongside the levy amount on the tax bill so property owners,title companies,etc.,can directly contact us throughout the year with questions regarding the levies. Our representatives are fluent in English/Spanish, and calls are returned within 24 hours. SCI will represent the City professionally and minimize any inconvenience to the inquiring taxpayer and the City.