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Professional Services Rate Schedule TESCO COJ'T"f !^i^ Please note that any onsite technical support or activity rendered as an Emergency Service Rate may be subject to additional surcharges as follows: Emergency Onsite Service Surcharges Mobilization surcharges are applied to each emergency call/request that results in onsite activities being rendered under the Emergency Service Rate classification as defined above. These surcharges do not apply to phone support or remote VPN access support services. The following surcharges are apply to the mobilization of onsite services based on operating business hours. After-Normal Business Hours, On-Call Onsite Support $1450 per incident During Normal Business Hours, On-Call Onsite Support $1250 per incident After-hours service requests are managed through Tesco's 24/7 On-Call Support Program and facilitated through Tesco's call center and dispatched to on-call personnel. Please note that the utilization of Emergency Service Rates do not constitute an Emergency On-Call & Technical Support Service Contract or guarantee a level-of- service/response-time stipulated by those contracts. Please contact Tesco for a customized EMASS, Support, and/or On-Call Emergency Service Contract which is structured and quoted on support needs and on a system-by- system basis. Although Emergency Services are expedited and scheduled promptly, mobilization is subject to availability and resource rescheduling lead-times. Please consult with Tesco representative for applicable service rate. Please consult with a Tesco representative for applicable service rates. Rendering Services Upon contracting into an agreement with Tesco Controls, Inc. (i.e. Retainer Agreement, Service Contract, or Professional Services/Consulting Agreement), these indicated rates shall be valid for the agreed contract period. Services rendered will be provided on a Time-and-Material accrual basis; which may be estimated in advance with a specified Task Order and/or defined scope of activity(ies). The hours accrued for rendered services will be recorded and only those incurred hours will be billed against the service/contract agreement in addition to the cost of expenses, travel, per diem, ME&I costs, fees, expenditures, and any preauthorized hardware/material provided. Please refer to the Time-and-Material service provisions and the terms and conditions noted herein. Clarifications Please note the following clarifications: The above listed rates and referenced disciplines are for technical and professional services only,which do not include any trade installation,trade work,construction,or trade labor. File Ref. Tesco Service Rate Schedule-Attachment A.DOC 2 of 3