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EMERGENCY MEDICAL SERVICES FIRST RESPONDER ADVANCED LIFE SUPPORT AGREEMENT (7/1/2019) 3.5 Primary Service Area City, within the area designated herein as City's Primary Service Area, which includes the entire area within the City of Pleasanton, and as described in EXHIBIT A- DEPICTION AND DEFINITION OF CITY'S PRIMARY SERVICE AREA. SECTION 4 - FIRST RESPONDER COOPERATION/DESIGNATION 4.1 City's personnel shall cooperate fully with transporting ambulance personnel to facilitate the timely and effective transfer of patient care at the scene; according to Alameda County EMS policy. 4.2 City agrees that FRALS units shall be staffed to provide 24 hours a day, 7 days a week coverage and meet the performance standards mutually agreed to and set forth in this Agreement. SECTION 5 - PERFORMANCE STANDARDS 5.1 Response Times City's response time for requests for emergency medical services shall be dispatched according to MPDS categories and shall meet the following performance standards: a. City's Response Times shall be calculated on a monthly basis for reporting purposes to determine performance using Percentile (Fractile) Response Time measurements. Response Times for departments with low call volume (less than 100 calls per month) shall be calculated once the City has responded to 100 calls. b. City's Response Time for Services in the Primary Service Area shall meet the requirements in Table A, below. City shall make a best effort to achieve a 90% performance level based upon the Response Times in TABLE A-PERSONNEL AND RESPONSE TIME REQUIREMENTS. c. A City not using MPDS shall respond to all calls using the Priority 1 Response Times. MPDS CATEGORY: Response Time. Priority 1 08:30 min. Priority 2 08:30 min. Priority 3 08:30 min. Priority 4 N/A TABLE A-PERSONNEL AND RESPONSE TIME REQUIREMENTS Page 3 of 24