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Chairperson Soby opened the meeting for agency presentations. ECHO Housing Counseling Services — Mariorie Rocha — reaffirmed the mission of the ECHO Housing organization and the support services they provide which aids in the prevention of homelessness. She discussed the programs the agency provides and the services that are provided through their programs. Ms. Rocha commented on the importance of providing education to clients, partnering with other organizations, providing home -seeking services, counseling, and placement services. Commissioner Kiziloglu indicated that she had been distraught at the February meeting to learn from Ms. Rocha that three people had lost their homes, stating that she felt that in order to have effective programs ECHO needed to help people keep their homes and not become evicted. Ms. Rocha felt Commissioner Kiziloglu had a misunderstanding of all the services ECHO provides in Pleasanton indicating that the agency cannot stop landlords from evicting people. She advised that ECHO does not make policies but provides tools to help people and is able to intervene in difficult situations, and also noted that ECHO provides fair housing services for the City of Pleasanton. Commissioner Welsh asked Ms. Rocha about programs provided by ECHO to other cities to help slow down problems. Ms. Rocha advised that ECHO acts as administrators for other cities in a variety of areas and people come to ECHO for assistance with rent increase complaints and just cause eviction issues. She commented on Ordinances that have been put in place. Commissioner Welsh requested that Ms. Rocha provide the City of Pleasanton with information about the administrative services and ordinances in place with other cities so the Commission could review them. Commissioner Kiziloglu questioned what gives Ms. Rocha and ECHO leverage if they are not legal professionals. Commissioner Galvin asked about information for the City of Pleasanton website that will help people with rent and eviction issues. Abode Services, Rosa Elaine Garcia — Ms. Garcia advised Commissioners that Mr. Guel would be leaving Abode Services and she would be taking over his duties in the area. Commissioner Welsh asked about the agency's funding requests for staffing. Mr. Hernandez provided information about carry-over funds from the previous year and no funding being provided for 2018/19. Commissioner Welsh questioned about funding Abode had spent in 2018/19 and commented on a disgruntled individual that had presented to this Commission and referenced this program. Mr. Hernandez provided details about the services Abode provides for rents. Commissioner Kiziloglu discussed a conversation she's had with a Livermore individual and the lack of response from Abode that they had experienced. She questioned the services provided by Abode and wondered why people were not being put into Coordinated Entry by Abode. Ms. Garcia advised that people do receive assessments and are put into Coordinated Entry housing if there are openings. She indicated that she would like to know who Commissioner Kiziloglu had conversed with so she can learn first-hand about the issue and provide help. Ms. Garcia advised that Alameda County is still not completely integrated into the Coordinated Entry program and provided Commissioner Kiziloglu with details about the program process for people needing to be assessed. Page - 3 -