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BACKGROUND The City of Pleasanton provides water and sewer billing services to 22,000 residential and business customers. Utility bill statements are generated and mailed weekly. The City contracts with InfoSend Inc to provide utility billing printing and mailing services, including billing statements, inserts and 10-Day shut-off notification letters. The City entered into an agreement with InfoSend, Inc in 2010 for a five-year term. The contract was amended for another three fiscal years. During the implementation of the City's Tyler Munis Utility Billing Software in 2016, significant resources were dedicated to the accurate reproduction of the weekly billing statements. DISCUSSION Each utility bill statement includes a unique identifier specific to the City of Pleasanton. The placement of the MICR (Magnetic Ink Character Recognition) or "Scan Line" on the payment coupon is critical, and ensures that payments are processed correctly and in a timely manner through JP Morgan's automated lockbox system. Any changes to this process would require the City to re-visit document sample testing between Tyler Forms and JP Morgan to ensure coupons meet the exact specifications of JP Morgan's processes. In addition, InfoSend services have been expanded to include the digital document archive of past billing statements accessible via the integration of the Smart Energy Systems (SES) Customer Portal as value-added services to our customers. Any changes to this process would result in the delay of launching the customer portal and or the malfunction of this feature. For these reasons, staff recommends that a sole source contract be approved to continue the use of InfoSend, Inc for our water and sewer billing. Submitted by: Fiscal Review: Approved by: //AA Kathleen Yurchak Tina Olson elson Fialho Director of Operations and Director of Finance City Manager Water Utilities Attachment: 1. Proposed Professional Services Agreement Page 2 of 2