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Ordinance No. Page 12 E. Access to Customer Site and Annual On-Site Meeting. All recycled water customers shall permit the officers, employees, and agents of the city, the Regional Water Quality Control Board (RWQCB), the Division of Drinking Water, Alameda County, and other entities with jurisdiction over recycled water or public health, access to the site where recycled water supplied by the city is used, or where records relative to recycled water use are kept, for the purposes of: (1) inspection, testing, and repair of facilities, equipment, practices or operations regulated pursuant to the city's general water reuse requirements, and other laws; and (2) sampling or monitoring to assure compliance with the general water reuse requirements and other laws. In addition, customers shall supply access to, or copies of, records relative to recycled water use to representatives of the above-named entities upon request. Customer's certified trained personnel, as provided in Subsection G., shall meet once per year with a city- representative for on-site inspection and testing of customer facilities, review of records, and other purposes as described in this subsection. F. Operation and Maintenance by Qualified Persons. Recycled water facilities may be operated only by natural persons who hold a current certificate issued by the city establishing satisfactory completion of the most recent recycled water use training course offered by the city. Failure to have a current certificate shall disqualify a person from operating or maintaining customer-owned recycled water facilities within the city. Failure to employ or retain a natural person who holds a current certificate shall be grounds for immediate termination of recycled water service by the city. G. Periodic Training. Each natural person who operates or maintains customer-owned recycled water facilities for one or more recycled water customers shall attend periodic recycled water use training courses offered by the city. At the end of each such course, the city shall issue a certificate to each such person who satisfactorily completes the course. Such certificate shall provide that, in the absence of violations of the provisions of this chapter, it shall be effective until the commencement of the next training course or until the rules, regulations, permits or orders applicable to recycled water use within the city are changed, whichever is later. Such certificates are not transferable in any manner between persons. However, a certified trained person may assume responsibility for additional customer site(s) upon execution and delivery to the city of an acknowledgement of responsibility for such new site(s). H. Compliance with Emergency Cross-Connection Response Plan. In the event of a cross-connection, customers shall immediately comply with the emergency cross-connection response plan established by the city as amended from time to time. I. Penalties for Noncompliance. Any customer who fails to timely submit accurate monitoring reports to the city in accordance with its recycled water use permit, schedule and have certified trained personnel attend an annual on-site monitoring meeting with a city representative, or otherwise fails to comply with the city's Recycled Water Use Guidelines and Recycled Water Standards and Specifications, or who uses water or discharges wastewater in any manner which is contrary to the laws, regulations, agreements, permits, orders, guidelines, and/or standards relative to the use of water is subject to citation pursuant to Chapter 1.24, as well as other remedies in law or equity.