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MOU Between the American Red Cross and City of Pleasanton. 1. Explore ways to align business and operational processes and programs across the disaster cycle in an effort to make a more seamless disaster preparedness, response, and recovery experience for residents of Pleasanton. 2. Coordinate mutual activation of no-notice events through the established 24-hour notification point of contact and develop joint Standard Operating Procedures for ongoing communications, including use of electronic technology, radio communications, and other emergency coordination protocols. 3. Maintain close coordination, liaison activities, and support at all levels with conferences, meetings, and other means of communication. Include a representative of the other party in appropriate committees,planning groups and task forces formed to mitigate,prepare for, respond to, and recover from disasters and other emergencies. 4. During a disaster or emergency situation, the Red Cross will, at the request of Pleasanton, provide liaison personnel to Pleasanton Emergency Operations Center. Pleasanton will provide facility access and identification, work space, and, whenever possible, other required support, such as a computer, e-mail access and a designated phone line for the Red Cross liaison personnel assigned to the Emergency Operations Center. 5. Pleasanton will support the Red Cross in the use of the National Shelter System(NSS) and the Red Cross will coordinate shelter information sharing and reporting with Pleasanton. 6. Pleasanton will facilitate the Red Cross use of facilities for shelters and service delivery sites wherever possible. The terms and conditions of such use will be set forth in a separate agreement. 7. During disasters and emergencies, keep each other informed of the human needs created by the events and the services they are providing. Share current data regarding disasters,to include risk and hazard analysis, statistical information, social media verifications, historical information, emerging needs and trends, damage assessments, declarations, and service delivery plans. 8. Work together to develop plans, revise planning annexes, and identify resources to facilitate delivery of services to people with disabilities or other access and functional needs during a disaster. 9. Actively participate in reviewing and carrying out responsibilities outlined in the local emergency operations plans. 6