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MOU Between the American Red Cross and City of Pleasanton. and the scale of the disaster. Additionally,there is often overlap between the provision of response and recovery services. The blending of the two processes is necessary for seamless service to individuals, families and communities. Response services most commonly include: • Home Fire Response Services • Sheltering • Feeding • Health Services •Mental Health Services • Spiritual Care Services • Reunification • Distribution of Relief Supplies • Information &Referrals c. Recovery The Red Cross vision for recovery is to provide a standard and scalable set of services that align with available resources to bridge the gaps between client resources and serious human needs and that result in a similar set of assistance for similarly situated clients. Recovery services most commonly include: • Community Recovery Strategy Development • Casework/Recovery Planning • Direct Client Assistance • Community Preparedness &Resiliency Building *For large and/or complex recovery operations, where significant donor resources are available, expanded services or assistance may be provided. 2. Services related to the National Response Framework The Red Cross is a co-lead for the mass care component of Emergency Support Function (ESF) #6 of the National Response Framework(NRF). In this role,the Red Cross engages in a variety of activities to support states in their planning,coordinating and executing of mass care programs and strategies. The Red Cross also takes a leadership role in working with other non-governmental organizations and private companies that provide services during a disaster. Additionally,the Red Cross is a support agency to other ESFs—including ESF-8 and ESF-15 —in the NRF. 3. Services related to the National Recovery Framework The Red Cross is among the supporting organizations for three Recovery Support Functions: 4