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0 0000 00 T ler .010.„0 technologies Exhibit 1 Maintenance and Support Agreement Tyler("we")will provide Client("you")with the following maintenance and support services for the Tyler Software. Capitalized terms not otherwise defined will have the meaning assigned to such terms in the Support Agreement. 1. Term. We provide maintenance and support services on an annual basis. The initial term commences on July 1, 2017,and remains in effect for three (3)years. The term will renew automatically for additional one (1)year terms unless terminated in writing by either party at least ninety(90) days prior to the end of the then-current term. 2. Maintenance and Support Fees. Your maintenance and support fees for the Tyler Software will be listed in the applicable invoice and will be billed annually as follows: Period Covered Annual Amount Billing Date 7/1/2017 to 6/30/18 $198,000 Upon execution 7/1/2018 to 6/30/19 $203,940 7/1/2018 7/1/2019 to 6/30/20 $210,060 7/1/2019 We reserve the right to suspend maintenance and support services if you fail to pay undisputed maintenance and support fees within thirty(30)days of our written notice. We will reinstate maintenance and support services only if you pay all past due maintenance and support fees, including all fees for the periods during which services were suspended. 3. Maintenance and Support Services. As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees,we will, consistent with our then-current Support Call Process: 3.1 perform our maintenance and support obligations in a professional,good, and workmanlike manner, consistent with industry standards,to resolve Defects, as defined in the Agreement, in the Tyler Software (limited to the then-current version and the immediately prior version); provided, however,that if you modify the Tyler Software without our consent, our obligation to provide maintenance and support services on and warrant the Tyler Software will be void; 3.2 a) provide telephone support during our established support hours,currently Monday through Friday from 8:00 a.m.to 8:00 p.m (Eastern Time Zone) b) emergency 24-hour per day telephone support,for New World CAD only, seven (7)days per week for Licensed Standard Software. Normal service is available from 8:00 a.m.to 8:00 p.m. (Eastern Time Zone). After 8:00 p.m.,the New World CAD phone support will be provided via pager and a support representative will respond to CAD service calls within 30 minutes of call initiation. 3.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and third party software, if any, in order to provide maintenance and support services;