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whether it will be built for books or for people to meet there. With increase in digitalization, he suggested the City should change its plans, use existing facilities and create diversity in jobs. Linda Kelly, Citizens for Sensible Water Rates, reported recently learning Zone 7 is contemplating terminating their contract with TV30 to broadcast their board meetings. She felt it is a mistake as it is the only way people have access to what is happening within the zone. She asked for Council's support to encourage them to continue broadcasting their meetings for increased transparency. Mayor Thorne stated he will ask Council to consider sending a letter to Zone 7 during Matters Initiated by Council. PUBLIC HEARINGS AND OTHER MATTERS 14. Review 2017 Community Survey results Director of Library Services Heidi Murphy provided details of the staff report addressing background and the purpose of community surveys. She introduced Curt Below, with FM3; listed his experience and deferred to him for a report. Curt Below presented results of the survey addressing the survey methodology. Councilmember Brown commented on the similarity of responses of people with H1B Visas, who are new to the country, who are not registered voters and people on voter rolls. Mr. Below reported they tend to rank resources in similar manners although specifically, people with H1B visas are not called out. Councilmember Brown asked whether people without land lines are being appropriately questioned and Mr. Below reported 58% of interviews conducted were on cell phones. Mr. Below continued with the presentation addressing high quality -of -life ratings and comparison with other California communities, results by demographics, belief the City is an excellent place to raise children, results related to safety, demographic distinctions, changes in attitude by demographics, top concerns facing Pleasanton including growth and its effects, verbatim responses, traffic and cost -of -living issues, concerns by renters versus homeowners, concerns related to overall traffic and development, attitudes toward City government, voters' ratings of City services, areas for improvement, additional priorities, satisfaction with the quality of development and protecting City services and nature as important goals for planning. He addressed assessing City services, grouping City services, top priorities, ratings related to parks, services and programs; business development, biking and hiking trails; and, levels of satisfaction relative to police and fire protection services and 911 emergency response services. Councilmember Pentin noted there are several 10% or better ratings of people that do not know and asked whether that would skew the numbers. Mr. Below responded affirmatively and reported the numbers are combined first and the "do not knows" are taken out. Mr. Below reported there is room for improvement in traffic flow management and on important services such as water quality and supply. He addressed contact with City department and facilities and noted City workers continue to get high marks, all around. Additionally, nine in ten respondents were satisfied with the service they received. He indicated parks are the most -used City offering. In response to Councilmember Pentin's inquiry, Mr. Below reported he will share information regarding the demographics of users, separately. City Council Minutes Page 3 of 5 October 17, 2017