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14
City of Pleasanton
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CITY CLERK
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AGENDA PACKETS
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2017
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101717
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14
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10/13/2017 12:21:46 PM
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CITY CLERK
CITY CLERK - TYPE
AGENDA REPORT
DOCUMENT DATE
10/17/2017
DESTRUCT DATE
15Y
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City workers continue to <br /> get high marks all around. <br /> Generally speaking,please tell me how you rate the following aspects of the <br /> service provided by the City departments you have dealt with. Would you rate <br /> their as excellent, good• fair poor, or very poor? <br /> n=321 <br /> •Exc. Good Very Fair •Poor/Very Poor DK/NA Excellent/ <br /> Good <br /> Courtesy 58% 27% 9%2 85% <br /> Professionalism 58% 26% 10% 84% <br /> Knowledge 52% 30% 11% 82% <br /> Willingness to help 59% 20% 13% ra 79% <br /> 0 <br /> Competency 51% 28% 10%113 79/0 <br /> Timeliness 48% 29% 12%03 77% <br /> —. .. 40 <br /> Nine in ten were satisfied with <br /> the service they received. <br /> Would you say that you are very satisfied, somewhat <br /> satisfied, not too satisfied or not at all satisfied with the <br /> overall level of customer service you received? <br /> n=321 <br /> ■Very Sat. Smwt.Sat. Smwt.Dissat. ■Very Dissat. DK/NA Total Total <br /> Sat. Dissat. <br /> June 2017 67% 22% 5% 90% 10% <br /> June 2015 67% 23% 90% 10% <br /> November 2013 65% 24% 5% •, 89% 10% <br /> ., 41 <br /> 21 <br />
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