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BACKGROUND The City of Pleasanton provides a multitude of services to the public, examples of which include police and fire response, water and sewer, library services and recreational opportunities In 1995, 2001, 2007, 2013 2015, and now 2017, the City hired a consultant to survey the community on the satisfaction with the City's services and facilities, to determine what facilities and services were lacking in the community and what facilities and services were of a high priority to the community in the future This information is helpful to the City Council and staff in formulating the annual operating budget, the capital improvement program, and other long range planning efforts The City hired FM3 on April 14, 2017, to repeat and expand the prior community satisfaction surveys The current survey was conducted June 4- 10, 2017 Completed surveys from 600 citizens were utilized, producing survey results with +1- 4 0% accuracy DISCUSSION The City Manager and executive team members worked with staff from FM3 to develop the survey questions to determine public opinion regarding City services Previous questions from the baseline surveys were retained to determine how the current results compare with those from the 2007, 2013, and 2015 community satisfaction surveys Survey results are attached to this report (see Attachment 1) Survey results will be presented to the City Council on October 17, 2017 The information can then be used by staff to modify goals or service delivery procedures, as necessary The survey addresses a variety of topics including resident perceptions of the following issues ® Pleasanton Quality of Life ® Top Concerns Facing Pleasanton ® Attitudes Toward City Government ® Contact With City Departments and Facilities Submitted by Approved b �L� Heidi Murphy Nelson Fialho Director of Library Sery s City Manager Attachments 1 City of Pleasanton 2017 Community Survey Page 2 of 2