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Safeway executives will shop at this store; it will work a lot better than any fuel station in <br />the company because it will get a lot of scrutiny from the many company people who will <br />be keeping an eye on it and will want to fix any problem they see. <br />Chair Pentin inquired if the fuel ambassador who is out there monitoring has the <br />authority to waive cars off if the queue is considered dangerous or too full. <br />Mr. Gomes replied that they always have that authority, and if there is an emergency or <br />a problem with the queuing, they will have to figure out some way to resolve it or adjust <br />the queuing. He noted that they have the striping shown in front of the Wells Fargo <br />building to keep its business operational, and if some fuel center customers happen to <br />be in that area, the ambassador has the authority to tell them they need to move and <br />stay out of that area, get back in line or go around. <br />Chair Pentin stated that he has experienced buying discount gas at Costco, and <br />sometimes the cars in front of him in the queue do not move up immediately because <br />they are on their phones and texting. He inquired if it is the monitor's job to keep <br />checking and keep everybody moving, to tell customers if they need to move up to or to <br />direct people into the lanes. <br />Mr. Gomes said yes. He stated that the monitor is aware that sometimes it is difficult to <br />for customers to see around the car ahead of them, and the monitor will always direct <br />customers to go to the pump if they can't see the pump. <br />Commissioner Blank inquired if the monitor receives any specialized training. <br />Mr. Gomes replied that they do have training on how to do the monitoring and what they <br />need it for. <br />Commissioner Blank commented that this is a 24/7 operation which will require two <br />people to cover one position. He inquired if the station ceases to operate if a monitor <br />calls in sick. <br />Mr. Gomes replied that the station would continue to operate; they would have <br />somebody come in. He stated that one of the benefits of this station is that there is a <br />sister station in Dublin, so somebody can come over from that store if necessary, <br />including to help with the volume. <br />Commissioner Blank noted that there is a project condition that in addition to the <br />employee at the cash register, there shall be at least one service station employee <br />stationed in the pump island to monitor the operation. He asked Mr. Gomes if they are <br />in agreement that if there is only one person at the gas station, the gas station is not <br />pumping gas. <br />Mr. Gomes said yes, that was correct. He added that they would always have an <br />ambassador out there queuing, and if somebody calls in sick, they would get a <br />PLANNING COMMISSION MINUTES, July 25, 2012 Page 8 of 12 <br />