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THE CITY OF <br /> - 1 2 <br /> CITY COUNCIL AGENDA REPORT <br /> pL£ASANTON. <br /> August 15, 2017 <br /> Operations Services Department <br /> TITLE: CONSIDER INTRODUCTION OF AN ORDINANCE TO AMEND <br /> MUNICIPAL CODE SECTION 14.04.140 TO ALLOW THE CITY <br /> MANAGER TO APPROVE AN ADMINISTRATIVE POLICY TO ADJUST <br /> BILLS AFTER CERTAIN WATER LEAKS ARE REPAIRED <br /> SUMMARY <br /> The proposed ordinance amends the municipal code to authorize the City Manager to <br /> adopt an administrative policy that allows for a credit to a customer's utility bill after certain <br /> water leaks have been repaired. The proposed amendment limits such a policy to <br /> situations where the leak was: (a) not readily discernable by the customer; and (b) beyond <br /> the customer's control. <br /> RECOMMENDATION <br /> Adopt an ordinance to amend Municipal Code Section 14.04.140 [Meter tests and <br /> adjustment of bills]to allow the City Manager to approve an administrative policy to adjust <br /> bills after certain water leaks are repaired. <br /> FINANCIAL STATEMENT <br /> Based on the requests for utility bill adjustments that Customer Service and Utility Billing <br /> staff have received over the past year, if such an administrative policy is adopted, staff <br /> estimates the financial impact to be around $7,000 - $10,000 per year. <br />