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BACKGROUND While Pleasanton has long been attentive to strengthening its reputation as a business- friendly community, for the last several years the City has been particularly focused on streamlining the permitting process. As the result of review by a customer service task force, both administrative and policy recommendations have been implemented to enhance clarity, certainty and timeliness in the City's review and approval processes. These efforts are having a positive impact as demonstrated by a recent survey of Pleasanton companies that showed an increase in respondents indicating the permitting process was "easy" or "very easy." Staff's ongoing work on the zoning code update and past experience interfacing with applicants have suggested that understanding the applicable zoning regulations is challenging for many code users, including existing and prospective business owners in the community. Prior to this relaunch of the redesigned PleasantonPermits.com portal, prospective commercial tenants would have to make multiple visits to the Permit Center to ascertain whether a specific land use is allowed at a specific location or proceed through an iterative and time-consuming process using the online zoning parcel map. In some instances, the use isn't addressed in the zoning regulations, requiring additional review and consideration by Planning staff. In addition, the current system requires applicants to verbally convey information about development applications and business proposals to Planning staff at the Permit Counter, a time-consuming process for applicants and staff. DISCUSSION As part of the City's overall focus to strengthen its reputation as a business-friendly community and help to make opening a business and the licensing and permitting process more efficient and streamlined, the City's "Pleasanton Permits" portal has been redesigned to provide a one-stop location for online business, zoning, and permitting needs. I }*' 411 44 'I T«(CITY Gr !A!ft.... W..✓ ._• • NS7'111 erS1 41% PLEASANT)N. m;�`�u ,. . {'� • y 'Y' ,I r u� « I Pleasanton Permits V r .r' r. IY']h a NlaYens rYD/b'OW Maim r«n W a1N.o MMkV Waco b MY1.[Tama Mel ' + C. •� •�>•� }. 1 rr hr.amo,. ...V mix*lrr m.r rm«.wanr.w.e.rwrmnrv:w�ao.rr«mnr Wu.IOW arnmpnrw he. - . 111: V tie Nnd.mr i loTamrMw yamm pnm4,..rmn CM MwanM,am awn trrrw iwt.aa.r'I O nlmi ry..ryim Vrur pnwrn ardal' ( rw..,111M OSE-kw.rrrcM.,ow.n•Cry*Oro r..r 4M.W.MF by/+«.a. 4 ! 1 -h..nsn C4,1.«I iw«m a multIr,n+bnMar antlaslmaa 1M Mn rwr.mn aM ...�. *l _ .- a.nr.n.wwr..www•nn«.a,r«.rrw.i arm.waun nrwn..b rwar.r.uw.wn -.r�. La • r•r.Mr.mramr,«uarrrr.rr.rmroaaanrl _ p -aw,n C,,P40 M5ar Cstn.s«arw.SWM..Mm.C,fl, r«ow..nm i _. 1/1 slrrhnuaw•ttn Cantr. Page 2 of 4