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9.30.120 Adjustments. <br /> A. Any customer who believes that the application of the provisions of this chapter <br /> results in unfair treatment or causes undue hardship may seek an adjustment in the customer's <br /> allocation. <br /> B. Such customer shall request the adjustment in writing and shall state with specificity <br /> the reasons why the adjustment is warranted, and provide any applicable supporting documentation. <br /> Such request for an adjustment shall be submitted within 30 days of receipt of the bill that is the <br /> subject of the adjustment request. <br /> C. The director shall consider all requests and make a written decision, transmitted by <br /> U.S. mail or email, within 30 days of receiving all information supporting the adjustment request. In <br /> making a decision, the director shall give particular consideration to the following: <br /> 1. The reduction would cause conditions threatening to health, sanitation,fire protection <br /> or safety of the customer, the customer's dependents or the general public. <br /> 2. The reduction would cause unfair economic hardship including, but not limited to, loss <br /> of employment, loss of production, or loss of jobs, or be unfair or result in the unnecessary loss of a <br /> business. <br /> 3. Medical requirements of the customer. <br /> 4. Permanent change to the household size of the residential customer (temporary <br /> visitor(s)/guest(s) do not warrant a request for adjustment). <br /> D. The director's decision may be appealed in writing to the city manager for <br /> reconsideration on the written record. Such appeal shall be submitted within 15 days of the date of <br /> the director's decision. The city manager shall review written material submitted by the customer, <br /> written information from the director, and shall issue a decision within 30 days of receipt of the <br /> complete written materials. The city manager's decision as to the request shall be final. <br /> Page 7 of 8 <br />