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Staff believes Open Counter will result in better customer service in that information <br /> currently housed only in City offices will be available online in digital format, making it <br /> more easily and widely accessible, and will result in defining a clear path to undertake <br /> renovation, relocation, and expansion projects, and open new businesses in Pleasanton. <br /> Submitted by: Submitted by: <br /> � f <br /> Gerry Beaudin mela Ott <br /> Director of Community Development Director of Economic Development <br /> Fiscal Review: Approved <br /> %ffrr <br /> / <br /> Tina Olson Nelson Fialho <br /> Director of Finance City Manager <br /> Attachments: <br /> 1. OpenCounter Brochure <br /> 2. Proposed Master Services Agreement <br /> Page 4 of 4 <br />