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Exhibit A Services for City of Pleasanton Below Market @ QBMR)E3 Down Payment Assistance (DPA) Activities Activity Description Hello's Rates Account Set-up for Work with City staff to finalize scope of work. Create a responsibility Program Administration matrix and clear, step-by-step procedures for all aspects of the $4500 (due at contract program. Create a Pleasanton-specific webpage at HelloHousing.org (one time fee) execution) with links to guidelines and key forms for program participants. Cause the delivery of physical files for BMRs and DPAs to Hello Housing offices. Determine document list and inventory each file to determine any missing documents. Scan, name and save each pertinent document in each physical file to secure folder on Dropbox. Enter pertinent data from each file into HomeKeeper (a Salesforce $75 per file File Digitization database designed specifically for the administration and management (one-time fee) of BMR programs) providing easy access to homebuyer details, key document information and transparent reporting. Code each version of Resale Restrictions (as practical). Once scanning is complete, provide access to the electronic copies of physical files to the City and return physical files to the City. Work with City to export all relevant data from City's Access Database into .CSV file format for uploading into HomeKeeper. Hello to assist Onboarding Access the City with mapping Access fields to corresponding HomeKeeper $15 per file Records into fields. Depending on complexity of bulk upload into HomeKeeper, a (one-time fee) HomeKeeper third party consultant may be enlisted and their costs passed through to the City. No third party to be engaged without written permission from the City. Follow City's resale procedures. Market units through City's interest list, Hello Housing's Stay Connected list, counseling agencies, and list home on Hello Housing's website. Prepare a resale application package, discuss the resale procedure with owners, review documents, calculate affordable resale price, coordinate with listing and buyer agents (if applicable)to explain program guidelines that a qualified buyer will have to meet. Collect all required documents from the applicant, screen documents and information provided for income and program eligibility, provide an income calculator, detailed checklist Process Resales of Homes(a) and recommendation for approval,with the complete file, to the City. $3,500 per Existing BMR Homes Facilitate one-on-one meeting between Buyer and City staff person(as resale requested) prior to closing. Coordinate collection of required information from escrow and lender needed to complete City documents including restrictions, notes, DOTs and escrow instructions. Create the documents and route with instructions for signatures and notarizing at the City(or sign on behalf of City if authorized). Coordinate pickup and delivery of executed documents to Title, and track status of close of escrow and City copies of recorded documents. Once complete, these files become part of the ongoing monitoring portfolio. Track file through all stages of escrow to ensure conforming loan is secured and closes escrow timely. Answer questions and provide information on acceptable first loan Process Refinances of products for a refinance, required documentation needed and timeline BMR Homes(b) expectations for lenders and owners. Coordinate with Title Company $650 per file and first lender for access to preliminary title report and loan terms in Page 6